Hospitality: A New Dawn in Sustainability & Service

  • 3h 12m
  • Chris Sheppardson
  • Business Expert Press
  • 2021

This book is an introduction to one of the fast-developing core pillars in business, sustainability, as well as how it is closely tied into the concept of service. Much has changed during the Covid-19 pandemic; we are seeing companies redefine their value propositions with leaders, once again, returning to core basics and beginning to lead through strong pillars.

The new emerging generations are demanding and expecting more. The bar has been raised and the challenge for all leaders is to meet this. There are new leaders emerging with strong visions of the future. As difficult as 2020 has been, we could well be sitting on the brink of a new age in both sustainability and in service. Out of the dark times could come a lot of good but it will require new styles of leadership to what has be seen over the last 20 years.

About the Author Chris Sheppardson is the founder of a leading hospitality consultancy-EP, Business in Hospitality (founded 2005)-which specializes in progressive thinking and in bringing together industry leaders to debate key issues of the day plus publishes regular articles on the major topics. Chris is also the founder of Chess Partnership (founded 1998), which is a leading recruitment concern for senior appointments in hospitality. Chris has had previous books published in the fields of both hospitality and sport-The Luxury Hotels of London (1991), Leadership and Entrepreneurship in the Hospitality Industry (2011), If Only (2015), For the Love of the Game (2016).

In this Book

  • Prologue
  • Introduction
  • How Economic Sustainability Lost Its Way
  • Sustainable Business
  • Social Renewal
  • Cultural Sustainability
  • Change to the Work Place
  • Sustainability Through Food
  • The Cousins—Sustainability and Service
  • Nothing Is More Important Than Trust and Relationships
  • An Industry of Hope and Optimism, One Which Can Break Barriers
  • Service Is Purpose
  • References