Hotel and Lodging Management: An Introduction, Second Edition

  • 6h 33m
  • Alan T. Stutts, James F. Wortman
  • John Wiley & Sons (US)
  • 2006

The updated edition of the complete resource for a successful career in hotel and lodging management

Hotel and Lodging Management, Second Edition prepares readers to succeed as managers in the hotel and lodging industry, while developing a solid foundation for a long and successful career. This comprehensive resource combines detailed presentations of each department in a hotel or lodging establishment along with a close examination of organizational structure and the interdependent relationship among departments.

This updated Second Edition presents:

  • New, completely updated chapters on human resources and the sales and marketing departments
  • Up-to-date case studies reflecting the latest management trends and issues
  • Profiles of industry pioneers working at all types of properties, from small motels to five-star hotels
  • New sections on yield management, lodging environments, franchise companies, and management organizations

Hotel and Lodging Management, Second Edition is a comprehensive tool to help readers develop the understanding, knowledge, and skills to be tomorrow's management leaders. Hotel and Lodging Management, Second Edition is a comprehensive tool to help readers develop the understanding, knowledge, and skills to be tomorrow's management leaders.

In this Book

  • Growth and Development of the Lodging Industry
  • Organizational Structure
  • The Front Office
  • Housekeeping
  • The Marketing and Sales Department
  • Human Resource Management
  • Hotel Food and Beverage
  • Loss Prevention and Security
  • The General Manager
  • Yield Management
  • Management Contracts and Franchise Agreements
  • Time-Share and Vacation Ownership
  • Resorts, Themed Lodging, and Special Lodging Environments
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