How to be an Even Better Manager: A Complete A-Z of Proven Techniques and Essential Skills, Ninth Edition
- 4h 48m
- Michael Armstrong
- Kogan Page
- 2014
This ninth edition of How to be an Even Better Manager covers over 60 essential topics across the three key areas in which any manager needs to be competent: managing people; managing activities and processes; and managing and developing yourself.
Thoroughly revised and updated, with ten new chapters providing timely advice on topics such as coaching, developing emotional intelligence, innovating and effectively using financial ratios and balance sheets, this is an invaluable handbook for current and aspiring managers. How to be an Even Better Manager provides sound guidelines that will help managers to develop a broad base of managerial skills and knowledge.
Even the most experienced manager needs to keep abreast of new developments and brush up on essential competencies, so this new edition will continue to be a valuable reference.
In this Book
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How to be an Even Better Manager—A Complete A-Z of Proven Techniques and Essential Skills, Ninth Edition
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Foreword to the ninth edition
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Preface
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How to be a better manager
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How to achieve continuous improvement
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How to improve organizational capability
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How to manage corporate culture
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How to benchmark
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How to delight customers
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How to be businesslike
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How to make a business case
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How to prepare a business plan
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How to conduct business model innovation
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How to budget
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How to cut costs
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How to read a balance sheet
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How to use financial ratios
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How to develop people
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How to coach
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How to handle people problems
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How to be a better leader
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How to herd cats
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How to motivate people
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How to persuade
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How to empower
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How to enhance engagement
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How to run a meeting
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How to be an effective member of a meeting
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How to communicate
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How to control
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How to coordinate
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How to delegate
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How to make things happen
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How to manage your boss
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How to manage change
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How to manage conflict
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How to manage a crisis
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How to manage performance
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How to set objectives
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How to manage projects
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How to manage risk
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How to manage stress
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How to manage time
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How to negotiate
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How to organize
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How to plan and prioritize
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How to deal with office politics
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How to assess your own performance
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How to get on
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How to develop your emotional intelligence
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How to be confident
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How to be assertive
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How to be decisive
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How to solve problems
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How to be both efficient and effective
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How to be creative
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How to innovate
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How to interview
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How to be interviewed
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How to listen
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How to make effective presentations
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How to write reports
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How to network
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How to be strategic
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How to think clearly
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How to troubleshoot
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How to recover from setbacks
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How things go wrong and how to put them right
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