How To Deal With Difficult People: Smart Tactics for Overcoming the Problem People in Your Life

  • 2h 1m
  • Gill Hasson
  • John Wiley & Sons (UK)
  • 2015

Whether it's a manager who keeps moving the goal posts, an uncooperative colleague, negative friend, or critical family member, some people are just plain hard to get along with.

Often, your immediate response is to shrink or sulk, become defensive or attack. But there are smarter moves to make when dealing with difficult people. This book explains how to cope with a range of situations with difficult people and to focus on what you can change.

This book will help you to:

  • Understand what makes difficult people tick and how best to handle them
  • Learn ways to confidently stand up to others and resist the urge to attack back
  • Develop strategies to calmly navigate emotionally-charged situations
  • Deal with all kinds of difficult people -- hostile, manipulative and the impossible
  • Know when to choose your battles, and when to walk away

Why let someone else's bad attitude ruin your day? How to Deal With Difficult People arms you with all the tools and tactics you need to handle all kinds of people -- to make your life less stressful and a great deal easier.

About the Author

Gill Hasson is a teacher, trainer and writer. She has 20 years’ experience in personal development. Her expertise is in the areas of confidence and self-esteem, communication skills, assertiveness and resilience.

Gill delivers teaching and training for education organizations, voluntary and business organizations and the public sector.

Her writing includes books on the subjects of resilience, communication skills, assertiveness, mindfulness and emotional intelligence.

Gill’s particular interest and motivation is in helping people to realize their potential, to live their best life!

In this Book

  • How to Deal With Difficult People—Smart Tactics for Overcoming the Problem People in Your Life
  • Introduction
  • Difficult People and Their Difficult Behaviour
  • Is It You?
  • Communicating With Difficult People
  • Standing Up to Difficult People
  • Dealing With Direct Hostility
  • Dealing With Indirect Hostility
  • Dealing With Passive People
  • Dealing With Impossible People
  • Conclusion


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