Human Experience at Work: Drive Performance with a People-Focused Approach to Employees

  • 4h 31m
  • Ben Whitter
  • Kogan Page
  • 2021

The only way for HR professionals to ensure sustainable top performance from their workforce is by taking a people-focused approach to their employees.

To outperform their competitors, businesses need happy, engaged and committed employees performing to their full potential. Investing in new technologies or embracing people analytics won't achieve this but a people-focused approach will. It not only improves staff engagement, productivity and wellbeing but also secures the benefits for the business with Deloitte reporting in 2019 that 'organizations focusing on human experience are twice as likely to outperform their peers in revenue growth over a three-year period.' Human Experience at Work is a practical guide for HR professionals and those responsible for talent management which provides advice, examples and guidance on how to embed people-centred approach to staff development.

Human Experience at Work covers what human experience is, the benefits for the organization, the benefits for employees, how to make it part of a talent management and organizational development strategy and how to leverage it. There is also coverage of how focusing on people and allowing them to be themselves at work creates a more diverse and inclusive work environment. Supported by case studies, insights, and examples from companies including GSK, Ford, IKEA, Fotile, Grenade, Huel, and Moneypenny.

About the Author

Ben Whitter, author of Employee Experience and Human Experience at Work, is the CEO of HEX Organization and the Founder of the World Employee Experience Institute (WEEI). Ben was recognized by Thinkers50 as one of the top management thinkers in the world for 2021 for his 'compelling' EX research. Ben is best known for pioneering and popularizing the concept of employee experience worldwide. He shares his work & research through popular keynotes, advisory services, coaching and the global HEX Practitioner programme. His work has reached 18 million people, inspired the first EX conferences, and has been featured in publications including The Times, The Telegraph, Forbes, The Financial Times, The Economist, MIT Sloan, Thomson Reuters, and many more.

Ben Whitter is a prolific global speaker on human and employee experience topics and has introduced his ideas to audiences in more than 30 countries. He is a frequent advisor and strategic coach to the World's top companies and helps them to develop strategies that deliver exceptional business and human outcomes. Based in Cheshire, UK, but operating globally, you can work with Ben and his team, access his thought leadership, and explore partnership services at

In this Book

  • Foreword
  • Introduction
  • The Human Experience
  • Why Humanity Demands a New Model for Work
  • Accelerating Holistic, Human-Centred and Experience-Driven Business
  • Delivering World-Class Human Experiences at Work
  • Reset, Refresh and Relaunch Work around Life
  • Evolving Human Experiences at Work
  • Epilogue
  • References