ITIL(r) Foundation Essentials: The Exam Facts You Need

  • 47m
  • Claire Agutter
  • IT Governance
  • 2012

ITIL® Foundation Essentials is a distillation of critical information - no waffle or padding - just exactly what you need to understand the key points required for a successful exam. Aimed at self-study candidates, ITIL® community training delegates, itSMF/BCS members and V2 Foundation Certificate holders, who have yet to take an upgraded exam, this pocket guide is fully aligned with the ITIL® 2011 core volumes. Project managers, who are looking to expand their qualifications, and IT contractors or consultants, who don't want to take time out from their day jobs to attend a course, will also find this pocket guide an essential companion to their studies and education. THE essential companion for those studying the ITIL® Foundation syllabus, the pocket guide covers key areas including: A basic introduction to ITIL® and a description of service classifications (core, enabling, enhancing) and an outline of internal and external services. A point-by-point summary of the purpose, objectives, scope and value of the five stages of the service lifecycle that form the ITIL® core; from strategy and design, through to transition, operation and continual service improvement (CSI). Separate sections in the guide are dedicated to describing key concepts and terminology (including "stakeholders" and "processes, functions and roles") and throughout the pocket guide the wide range of 3, 4 and 5 letter ITIL® acronyms (including PBA, FMITS, BRM, SLM, OLA, SLR, VBF, ITSCM, SACM, RADM) are expanded and explained. A brief summary of the ITIL® qualification scheme and the Foundation exam. Preparation for the ITIL® Foundation Certificate in IT Service Management - Use it to get the results you need!

About the Author

Claire Agutter has been an ITIL® principal lecturer since 2007. She has been involved in exam panels for ITIL® V2 and V3, and has provided online ITIL® training to hundreds of successful Foundation delegates through IT Training Zone Ltd.

In this Book

  • ITIL® Foundation Essentials—The Exam Facts You Need
  • Foreword
  • Preface
  • Introduction
  • Introducing ITIL
  • Services
  • Service Management
  • Stakeholders
  • Processes, Functions, Roles
  • The Service Lifecycle
  • Service Strategy
  • Service Design
  • Service Transition
  • Service Operation
  • Continual Service Improvement (CSI)
  • Roles
  • Service Management Automation
  • Service Management Skills and Training
  • The ITIL Qualification Scheme
  • The Foundation Exam