Lean Administration: Case Studies in Leadership and Improvement

  • 2h 20m
  • Association for Manufacturing Excellence (AME)
  • CRC Press
  • 2007

AME's Target Magazine has a well-established reputation for detailed case studies of companies adopting lean strategies. These case studies are now available in a well-organized Enterprise Excellence Series, to tap the ongoing desire for information about what other companies are doing to implement lean.

To satisfy the growing interest in applying lean to non-manufacturing operations, this first volume of the series covers the implementation of lean to administrative and office applications.

Highlights include:

  • Practical, in-depth description of lean office implementations, most of which have not been described in other publications.
  • Responds to reader desire for real-world lean office information.
  • Case Studies are categorized in three areas: Leadership, Organization and Training; Improving Processes; and Lean in Healthcare, making it easy to track down the type of information desired.

In this Book

  • HUI Expands Self-Directed Teaming to the Office—Growing the Business by Developing Leadership in All Areas
  • Steelcase—Learning How to Implement Customer-Focused, Enterprise-Wide Lean—Building Momentum and Involvement as Lean Extends to Office Areas
  • Lean Goes Beyond the Production Floor—Rockwell Automation and The Antioch Company Share How-To, Lessons Learned
  • Lean Office Events—Priceless Knowledge, Team Solutions—Office Waste Uncovered at The Antioch Company
  • Lean Success in an Administrative Environment—Customer Demand is the Heart of The Office, Supported by a One-Team Philosophy
  • Lean Office—Mapping Your Way to Change—Learning to Eliminate Non-Value-Added Activities in the Office
  • Elgin Sweeper Company Employees Clear a Path Toward Lean Operations with their Lean Enterprise System—Where 5S and Lean Events are Part of The Culture
  • Metamorphosis—Healthcare's Ongoing Transformation—Healing and Cultural Change have Begun
  • “The Calling”—St. Vincent Hospice