Learning and Development in Healthcare

The learning and development (L&D) needs of the healthcare industry are dramatically different from those of other businesses, making for unique challenges for the talent development field. Patients are not customers, for example, and healthcare’s learning audience is extremely segmented. Additional hurdles to designing and delivering training include the changing dynamics of healthcare—for example, new regulations and the increasing number of individuals accessing healthcare services and its payment structure.

This issue of TD at Work will explain how:

• learning needs in the healthcare field differ from other professions
• the ADDIE model can be modified for the healthcare sector
• to align training with current reporting requirements
• to choose the correct tools to evaluate the effectiveness of L&D programs.

About the Author

Bruno Neal is a scholar and a learning and development authority. He has written dozens of articles on learning and development and two InfolineTM on Informal Learning and Quality in Learning and Development. He is a Certified Professional of Learning and Performance (CPLP) and currently works as a Learning Strategist for Indiana University Health Learning Solutions, an author, Instructional Systems Designer, and a Training and Performance Improvement Specialist. He has been appointed to the 2010 , 2011, 2012, and 2013 Board of Examiners for the Malcolm Baldrige National Quality Award, a judge of the 2011, 2012, and 2013 American Society of Training and Development (ASTD) BEST Award, and chair of the award committee in 2014.

Mr. Neal was awarded with the highly esteemed American Society of Training and Development BEST Award in 2009 and part of the team awarded with the same achievement in 2011. Mr. Neal also serves as contributor for T+D (Training and Development) Magazine. He was recently awarded with the Champion of Learning Award Certification for his contribution to learning and professional development in 2011.

Mr. Neal has spoken on ASTD International Conference & Exposition, local chapters of ASTD across the country, Cancer Treatment of America. Training and Development conference, the Training and Education chapter of the National Association of Electric Distributors (NAED), (Medical Users Software Exchange) MUSE, and Learn from the BEST conferences.