Listening Attentively

Poor listening is an acknowledged problem between employees and bosses, salespeople and customers, parents and children, and husbands and wives. Lack of effective listening also leads to lost clients, lost political campaigns and lost causes.

On the other hand, learning to listen better can transform people and relationships by making others feel appreciated and valued; save time by reducing mistakes and misunderstandings; and increase trust, credibility, and cooperation.

Listening is just as important as speaking. Good listening draws people to you. Poor listening causes them to drift away. This offers a powerful set of tools to help you build your listening skills up to maximum effectiveness. Topics covered include:

• A quick quiz to assess the level of your listening skills and identify opportunities for improvement
• The five roadblocks to effective listening
• The four levels of listening
• The six skills of active listening: How to CARESS your way to excellent listening
• How to jumpstart your way to better listening

About the Author

Dr. Tony Alessandra helps companies build customers, relationships, and the bottom-line. Audiences learn how to outmarket, outsell, and outservice the competition by applying Dr. Alessandra’s marketing, sales, service, and relationship-building skills.

Tony has a street-wise, college-smart perspective on business, achieving success as a graduate professor of marketing, entrepreneur, author, and consultant. He earned his PhD in marketing from Georgia State University and was inducted into the Speakers Hall of Fame in 1985.

Dr. Alessandra is the co-founder of MentorU.com, an online e-learning company providing training and coaching utilizing the latest Internet technologies.

Dr. Alessandra is a widely published author with 14 books translated into 14 foreign languages including The Platinum Rule and The Art of Managing People. He is featured in over 50 audio/video programs and films, including The Dynamics of Effective Listening and Non-Manipulative Selling.

Tony Alessandra reaches people - from the Board of Directors to the front-line employees. He delivers practical ideas and profitable bottom-line results “ with a lot of snap” - so people can grasp it, remember it, and use it. Recognized by Meetings & Conventions Magazine as “one of America’s most electrifying speakers,” Tony ’s polished style, powerful message, and proven ability as a consummate business strategist consistently earns rave reviews.