Making Technology Investments Profitable: ROI Roadmap from Business Case to Value Realization, Second Edition

  • 4h 11m
  • Jack M. Keen
  • John Wiley & Sons (US)
  • 2011

A guide to getting the crucial business case right-every time

Showing professionals how to calculate the value of typical budgeting and funding requests quickly and easily, Making Technology Investments Profitable, Second Edition applies the "Value Realization" process, using proven strategies that maximize the business payoff from IT projects. Filled with case studies, this innovative book enables managers to confidently quantify, in a matter of minutes, the true business value of funding a desired project.

  • New edition explains how to proactively manage the conversion of a business case's value promise to its value realization
  • Includes dozens of new case studies on realizing maximum value from IT enabled investments from various industries and around the world
  • New checklists and tables
  • A dedicated Web site containing additional material, case studies, chat rooms, and blogs on the value-realization process

The Second Edition provides senior executives, project managers, and technical staff with new insights on how to get the crucial business case right, while also explaining how to proactively manage the conversion of the business case's value promise into the value reality of a completed project.

About the Author

Jack M. Keen is the Value Analytics Leader with Infosys Consulting, the consulting arm of Infosys Technologies, Ltd., a leading global player in consulting and IT services. Mr. Keen has over twenty-five years of management consulting experience, including the past eighteen years as a value realization advisor to major global firms. Having completed hundreds of value realization engagements for clients based in over twenty countries on four continents, he is recognized worldwide as a thought leader in creating and delivering high-impact value realization approaches for major transformation programs. He is a charter member of Infosys's global thought leadership team responsible for developing enhanced value realization approaches.

In this Book

  • Introduction
  • Why Value Leaks Torpedo Program Success
  • Being “On-Value”—The Essential Third Pillar of Investment Success
  • Avoiding Half-Right “Fixes”
  • Introducing the Value Practices Audit
  • Evaluating Value Practice Areas
  • Shifting the Mind-Sets of Management—The Key Fix for Value Leaks
  • Finding the Best Quick Wins
  • How to Recognize a Trustworthy Business Case
  • The Importance of Good Processes for Value Realization
  • Defining—Steps 1, 2, and 3 to Building Better Business Cases
  • Assessing—Steps 4, 5, and 6 to Building Better Business Cases
  • Delivering—Step 7 to Building Better Business Cases
  • Finding Hidden Value That Others Miss
  • Handling Intangibles—The Emotional Enigma of Value Realization
  • Using ROI Storytelling to Drive Home the Message
  • Selecting—Prioritizing Programs with Confidence and Ease
  • Tracking—Making Sure Benefits Get Realized
  • Glossary
  • Bibliography