Managing Coaching at Work: Developing, Evaluating and Sustaining Coaching in Organizations

  • 5h 23m
  • Clive Johnson, Jackie Keddy
  • Kogan Page
  • 2011

Jackie Keddy, award-winning former coaching project leader, and Clive Johnson, a pioneer in evaluating coaching outputs, offer a practical path to determining whether and how to implement workplace coaching. They make a compelling business case for equipping all managers, especially line managers, with coaching skills, building in-house practices and developing executive coach pools. Theirs is a powerful approach to assess the organizational impacts of coaching. Their method is simple and supported by practical examples. In addition, the authors give special attention to coaching as a professional practice.

Key topics include:

  • Setting an agenda for coaching: contexts, objectives, contribution, integration
  • Implementation choices
  • How to embed coaching
  • Coaching evaluation
  • Sustaining and developing coaching

About the Authors

A highly experienced mediator and grievance investigator, Jackie Keddy now practices as a consultant, mediator and trainer. Her work as a conflict specialist draws on nearly 30 years' service with London's Metropolitan Police Service, in which she managed several specialist Crime Directorates and achieved the rank of Detective Chief Inspector. A winner of numerous awards and a popular conference speaker, Jackie is passionate about improving relationships in the workplace and providing practical tools for managers.

Following a lengthy career in management consultancy, Clive Johnson now practices as a coach, consultant, trainer. With Jackie Keddy, he is co-founder of the International Conflict Management Forum (conflictmanagementforum.org) and The Janus Partnership (thejanuspartnership.com), a consultancy and training organization exclusively dedicated to workplace conflict management. He regularly speaks and writes on conflict topics.

In this Book

  • What is Coaching?
  • Why Coaching?
  • An Agenda for Coaching
  • Options and Consequences
  • Preparation
  • Action
  • Sustaining and Developing Coaching
  • Auditing and Evaluating Coaching
  • Making and Continuing the Case for Coaching
  • Learnings, Change and New Directions