Managing Quality

  • 1h 51m
  • Amy Zuckerman, Ned Hamson
  • John Wiley & Sons (UK)
  • 2002

Managing Quality covers the key areas of quality management, from understanding the vital connections between customers and ISO 9000-2000 to the key steps to develop a practical, performance enhancing quality management process.

Examples and lessons from some of the world's most successful businesses are presented, including Toyota, Solectron Technology, Sun Microsystems, Sundaram-Clayton, and Prudential Assurance Company, and ideas from the smartest thinkers, including W. Edwards Deming, Philip Crosby, Genichi Taguchi, Shigeo Shingo, and Dr. A.V. Feigenbaum.

Managing Quality includes a glossary of key concepts and a comprehensive resources guide.

In this Book

  • Quality Matters
  • What is Quality and Quality Management?
  • Have People Always been Interested in Quality and in Measuring It?
  • Quality Management and the E-Dimension: What's the Connection?
  • What are the Implications of Globalization on Quality?
  • The State of the Art of Quality
  • Quality in Practice: Case Studies
  • Key Concepts and Thinkers of Quality and Quality Management
  • Quality and Quality Management Resources
  • Ten Steps to Making it Work
  • Frequently Asked Questions (FAQs)


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