Managing Your Documentation Projects

  • 12h 44m
  • JoAnn T. Hackos
  • John Wiley & Sons (US)
  • 1994

The only book devoted exclusively to technical publication project management, Managing Your Documentation Projects arms you with proven strategies and techniques for producing high-quality, extremely usable documentation, while cutting cost and time-to-market. Dr. JoAnn T. Hackos, a top documentation design and project management consultant to major corporations, including IBM and Hewlett-Packard, shares with you the fruit of her more than 15 years of experience in the field. She gives you:

  • Clear-cut, rational guidelines to managing every phase of the project from planning and development, through production, distribution, and project evaluation
  • Scores of usable templates, checklists, summaries, and forms
  • Dozens of real-life case studies and scenarios taken from the author’s extensive experience at top corporations
  • Techniques applicable to virtually all fields of documentation

Managing Your Documentation Projects was designed to function as a comprehensive guide for new managers and a daily tool of survival for veterans. It is also an invaluable resource for technical writers, editors, graphic designers, consultants, and anyone called upon to produce high-quality technical documentation on time and within budget.

About the Author

Joann T. Hackos, PhD, is President of Comtech Services, Inc., an information/design firm in Denver, Colorado and San Jose, California. She is also president of JoAnn Hackos & Associates, Inc., a strategic planning and management consulting firm. In 1993, she served as president of the Society for Technical Communication (STC) and is a frequent conference keynote speaker on such topics as quality and usability of products and services, the importance of meeting the needs of the customer, and project management.

In this Book

  • Managing for Quality—A Process Model
  • A Model of the Publications-Development Life Cycle
  • A Process-maturity Model for Publications Organizations
  • The Roles of the Project Manager
  • Starting Projects on Time
  • Defining the Need for Information
  • Creating the Information Plan
  • Creating the Project Plan
  • Managing the Phase 1 Review Process
  • Creating the Content Specifications
  • Revising the Project Plan
  • Creating a Tracking System
  • Creating Project Standards
  • Conducting the Content-specification Reviews
  • Managing Phase 3: Implementation Activities
  • Keeping the Project Operating Smoothly
  • Tracking Progress
  • Managing Change
  • Developing Prototypes
  • Introducing Usability Assessment
  • Anticipating Changes in the Development Life Cycle
  • Managing Production Activities
  • Managing Indexing
  • Scheduling Copyediting
  • Managing the Translation and Localization Process
  • Evaluating the Publications Project
  • Evaluating the Publications Process
  • Evaluating the Publications Team
  • Preparing for the Project's Future