Measuring ROI in Employee Relations and Compliance: Case Studies in Diversity and Inclusion, Engagement, Compliance, and Flexible Working Arrangements

  • 2h 30m
  • Jack J. Phillips, Patricia Pulliam Phillips
  • Society for Human Resource Management
  • 2014

In today’s economic climate, there is a tremendous focus on ensuring that the Human Resource function is connected to the business. Measuring ROI in Employee Relations and Compliance presents case studies describing how this is being accomplished by following in a step-by-step, proven approach. It provides insight into the different issues, challenges, and opportunities HR faces as it tries to show value for its employee relations and compliance programs.

The book demonstrates the benefits of developing six types of data including ROI, as they are used to drive improvements and changes. An ROI analysis will help HR professionals secure management support and involvement and increase executive commitment and program funding. It also helps change the perception of HR from a must-have to a need-to-have that drives business results.

About the Authors

Patricia Pulliam Phillips, Ph.D., is an internationally recognized author, consultant, and president and CEO of the ROI Institute, Inc. Phillips provides consulting services to organizations worldwide. She helps organizations build capacity in the ROI Methodology by facilitating the ROI certification process and teaching the ROI Methodology through workshops and graduate-level courses. Her work has been featured in CNBC and Euronews.

Jack J. Phillips, Ph.D., is chairman of the ROI Institute and a world-renowned expert on measurement and evaluation. Phillips provides consulting services for Fortune 500 companies and workshops for major conference providers worldwide. Phillips is also the author or editor of more than one hundred books and more than three hundred articles. His work has been featured in the Wall Street Journal, Bloomberg Businessweek, and Fortune and on CNN.

Both are authors of several books including, Proving the Value of HR: How and Why to Measure ROI (2nd edition, SHRM, 2012).

In this Book

  • ROI Methodology Basics
  • Measuring ROI in a Work-at-Home Program: Family Mutual Health and Life Insurance Company
  • Measuring ROI in a Diversity Management Program: Prudential Financial
  • Measuring ROI in an Inclusive, Self-Coaching Approach to Promote Work Engagement: PolyWrighton
  • Measuring ROI in Diversity and Inclusion: Telcomm
  • Measuring ROI in an Online English-as-a-Second-Language Program: A Pharmaceutical Company
  • Measuring ROI in a Sexual Harassment Prevention Program: Southeast Healthcare