Measuring the Success of Leadership Development: A Step-by-Step Guide for Measuring Impact and Calculating ROI
- 3h 37m
- Jack J. Phillips, Patricia Pulliam Phillips, Rebecca Ray
- Association for Talent Development
- 2015
Globally, a record amount is being invested in leadership development, more than at any other time in history. And that translates into additional accountability for anyone spearheading a new program. Measuring the Success of Leadership Development offers a proven methodology that will help you step up to the challenge. You’ll learn how to begin the leadership development process with the end in mind and show return on investment to key stakeholders.
Renowned ROI experts Jack and Patti Phillips have joined knowledge organization expert Rebecca Ray to support you every step of the way. This essential guide outlines each step of the proven ROI Methodology and explains how to apply it to driving leadership development program performance and evaluating results. Case studies show the methodology in action across seven successful leadership development programs.
If you’re leading the charge, it’s crucial that you create and track metrics for your program’s success. In this book you will learn:
- how to begin the leadership development process with the end in mind
- what data to collect to show return on investment to key stakeholders
- best practices in measurement and evaluation strategies.
About the Authors
Patricia Pulliam Phillips, PhD, is an internationally recognized author, consultant, and president and CEO of the ROI Institute, Inc. Phillips provides consulting services to organizations worldwide. She helps organizations build capacity in the ROI Methodology by facilitating the ROI certification process and teaching the ROI Methodology through workshops and graduate level courses.
Jack J. Phillips, PhD, is chairman of the ROI Institute and a world-renowned expert on measurement and evaluation. Phillips provides consulting services for Fortune 500 companies and workshops for major conference providers worldwide. Phillips is also the author or editor of more than 75 books and more than 100 articles. His work has been featured in the Wall Street Journal, Bloomberg Businessweek, Fortune, and on CNN.
Rebecca Ray is executive vice president, knowledge organization, at The Conference Board and the leader of the human capital practice. Human capital research at The Conference Board focuses on human capital analytics, labor markets, workforce readiness, strategic workforce planning, talent management, diversity and inclusion, human resources, and employee engagement. In addition to published research, related products and services at The Conference Board include peer-to-peer learning networks, conferences, webcasts, and experiential and other executive events. Ray is also responsible for the Employee Engagement Survey Services line of business, which enhances the research done in the area of engagement. She hosts the monthly Human Capital Watch webcast, which explores current issues, research, and practitioner successes for the members of The Conference Board. She oversees the Human Capital Exchange, a website that offers research and insights from The Conference Board, its knowledge partners, and human capital practitioners. Ray created the Senior Fellows Program in human capital and works with some of the profession s most acclaimed leaders to move us all forward.
In this Book
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Measuring the Success of Leadership Development—A Step-by-Step Guide for Measuring Impact and Calculating ROI
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Preface
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Leadership Development Is as Important as Leadership Itself
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System for Accountability
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Alignment of Programs and Evaluation Planning
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Data Collection at Five Levels
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Data Analysis That Is Practical and Credible
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Reporting Results to Appropriate Audiences
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Implementing and Sustaining ROI
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Measuring ROI in Leadership for Performance for Store Managers—Fashion Stores Incorporated
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Measuring ROI in a Supervisory Leadership Development Program—IAMGOLD
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Measuring ROI in Fundamentals of Business Leadership—Global Manufacturing Company
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Measuring ROI in a Selection and Onboarding Program for New Leaders—Global Bank Inc.
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Measuring ROI in Safety Leadership for Construction Project Leaders—Global Engineering and Construction Company
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Measuring ROI in an Operations Manager Development Program—International Nonprofit Agency Group
