MIT Sloan Management Review Article on A Little Rudeness Goes a Long Way

  • 12m
  • Lauren R. Locklear, Shannon G. Taylor
  • MIT Sloan Management Review
  • 2022
All of this takes a psychological and behavioral toll: Research shows that uncertain environments make people more likely to engage in rude, uncivil, and disrespectful behavior - and they make targets of incivility more vulnerable to it.