MIT Sloan Management Review Article on Don't Confuse Digital With Digitization
- 4m
- Jeanne Ross
- MIT Sloan Management Review
- 2021
This article from MIT Sloan Management Review on standardizing business processes and is associated with cost cutting and operational excellence. In essence, it imposes discipline on business processes that, over the years, were executed by individual heroes in a variety of creative (but not always optimal) ways.
