MIT Sloan Management Review Article on The Smart Way to Respond to Negative Emotions at Work

Many executives try to ignore negative emotions in their workplaces — a tactic that can be counterproductive and costly. If employees’ negative feelings are responded to wisely, they may provide important feedback.

It is impossible to block negative emotions from the workplace. Whether provoked by bad decisions, misfortune, or employees’ personal problems, no organization is immune from trouble. And trouble agitates bad feelings. However, in many workplaces, negative emotions are brushed aside; in some, they are taboo. Unfortunately, neither of these strategies is effective. When negative emotions churn, it takes courage not to flinch. Insight and readiness are key to developing effective responses.