MIT Sloan Management Review Article on What Managers Can Gain From Anonymous Chats

When used strategically, anonymous digital chat tools can help build stronger employee engagement.

Anonymous chat apps are quickly picking up steam in the workplace, providing employees with a platform to discuss concerns and complaints, offer advice, and provide unfiltered feedback in novel ways. These technologies can be helpful to managers — but you wouldn’t think so from much of the press surrounding them.

I’ve found that there is a time and place for collecting anonymous feedback from my staff. In fact, doing so can help retain great employees, boost productivity, and build greater engagement.

About the Author

Ryan Bonnici (@ryanbonnici) is chief marketing officer of G2 Crowd and former director of global marketing at HubSpot.

Learn more about MIT SMR.