Operations and Service Management: Concepts, Methodologies, Tools, and Applications, Volume II

  • 14h 36m
  • Information Resources Management Association (IRMA)
  • IGI Global
  • 2018

Organizations of all types are consistently working on new initiatives, product lines, and workflows as a way to remain competitive in the modern business environment. No matter the type of project at hand, employing the best methods for effective execution and timely completion of the task is essential to business success.

Operations and Service Management: Concepts, Methodologies, Tools, and Applications is a comprehensive reference source for the latest research on business operations and production processes. It examines the need for a customer focus and highlights a range of pertinent topics such as financial performance measures, human resource development, and business analytics, this multi-volume book is ideally designed for managers, professionals, students, researchers, and academics interested in operations and service management.

About the Author

Information Resources Management Association (IRMA) is a research-based professional organization dedicated to advancing the concepts and practices of information resources management in modern organizations. IRMA's primary purpose is to promote the understanding, development and practice of managing information resources as key enterprise assets among IRM/IT professionals. IRMA brings together researchers, practitioners, academicians, and policy makers in information technology management from over 50 countries.

In this Book

  • Applying Lean Production and Six Sigma in Global Operations
  • The Fit Between External Involvement and Business Environment: Evidence From Chinese Manufacturing Firms
  • The Evaluation of Business Performance in ERP Environments
  • Organizational Intelligence Scale for Business Organizations in Chaotic Situations
  • Big Data and RFID in Supply Chain and Logistics Management: A Review of the Literature and Applications for Data Driven Research
  • Bill of Services (BOS): A Managing Tool for Service Organizations
  • Financial Statement Analysis Under IFRS
  • Mismanagement or Mismeasurement: The Application of DEA to Generate Performance Values and Insights from Big Data
  • An Expert System for Predicting ERP Post-Implementation Benefits Using Artificial Neural Network
  • The Triple Bottom Line (TBL) Approach From the Accounting and Performance Measurement Perspective
  • SIDE: A Decision Support System Using a Combination of Swarm Intelligence and Data Envelopment Analysis
  • Organizational Issue for BI Success: Critical Success Factors for BI Implementations Within the Enterprise
  • An Investigation of Competitor Networks in Manufacturing Strategy and Implications for Performance
  • Skills and Competencies Required for Jobs in Business Analytics: A Content Analysis of Job Advertisements Using Text Mining
  • Exploring the Mediating and Moderating Role of Services Marketing Strategy and Safety and Security Measures in the Tourism Industry
  • A Systematic Approach for Business Data Analytics With a Real Case Study
  • Operational Challenges in Hybrid Organizations: Insights for Future Research
  • Sales and Operations Management in Contemporary Organizations
  • The Role of Total Quality Management Practices on Quality Performance
  • Encouraging Corporate Social Responsibility and Sustainable Tourism Development in Global Tourism
  • Sustainable Approach towards Thai SMEs: The Effects of Country Philosophy of Sufficiency Economy and Government Support
  • New Product Development and Manufacturability Techniques and Analytics
  • Self-Service Business Intelligence Adoption in Business Enterprises: The Effects of Information Quality, System Quality, and Analysis Quality
  • Process Improvements in Supply Chain Operations: Multi-Firm Case Studies
  • Manufacturing and Logistics Networks of Korean Firms in China: A Case Study of Suzhou Industrial Park
  • Leadership Consciousness to CSR: Royal Industrial Trading Co.
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