PeopleSmart: Developing Your Interpersonal Intelligence

  • 3h 21m
  • Freda Hansburg, Ph.D., Mel Silberman, Ph.D.
  • Berrett-Koehler Publishers
  • 2000

Everyone is in the people business, because all of us deal with other people all the time. That's why it's smart to reap the benefits of this eminently practical guide.

Here is a practical guide to developing the interpersonal intelligence of people from all walks of life with a defined set of necessary skills: tuning in to others, explaining yourself clearly and honestly, asserting yourself, seeking and giving feedback, influencing others, resolving conflict, being a team player, and changing your approach when relationships are stuck. Each of nine chapters concentrates on a separate skill. Together, they offer a method for making relationships with supervisors, coworkers, teammates, spouses, partners, children, relatives, and friends more productive.

In this Book

  • PeopleSmart — Developing Your Interpersonal Intelligence
  • Skill 1: Understanding People
  • Skill 2: Expressing Yourself Clearly
  • Skill 3: Asserting Your Needs
  • Skill 4: Exchanging Feedback
  • Skill 5: Influencing Others
  • Skill 6: Resolving Conflict
  • Skill 7: Being a Team Player
  • Skill 8: Shifting Gears
  • Putting It All Together
  • References
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