Project Quality Management: Why, What and How, 2nd Edition

  • 3h 26m
  • Kenneth H. Rose
  • J. Ross Publishing
  • 2014

Project Quality Management: Why, What and How, Second Edition demonstrates how to implement the general methods defined in A Guide to the Project Management Body of Knowledge—Fifth Edition (PMBOK® Guide) and augments those methods with more detailed, hands-on procedures that have been proven through actual practice. This edition presents case examples that illuminate the theory of quality planning, assurance, and control with real-world narratives, including situation, analysis, and lessons learned. It also provides course discussion points and practical exercises at the end of each chapter.

Project Quality Management, recipient of the 2006 PMI David I. Cleland Project Management Literature Award in its first edition, offered project managers a specific, succinct, step-by-step project quality management process found nowhere else. It has now been updated and enhanced to also meet the needs of trainers, college instructors, and their students! Course instructor material is now also available.

Key Features

  • Provides a Wheel of Quality that codifies in one complete image the contributing elements of contemporary project quality management
  • Establishes a quality tool — the pillar diagram — that provides the needed capability to identify root causes of undesirable effects
  • Supplies quality processes attuned to project scope specifications used to ensure a quality product and quality processes and to help maintain cost and schedule constraints to ensure a quality project
  • Provides techniques and tools organized and explained according to their application within this quality process that can be applied immediately to improve project implementation and customer satisfaction in any project context
  • Candidly examines organization aspects that may hinder quality in spite of knowledge and best intentions
  • Presents “off-line” treatment of the related topics of project training, leadership, and organizational change in the appendices

About the Author

Award-winning author Kenneth H. Rose has more than 35 years of hands-on experience in high technology development and project management and in the development and implementation of quality improvement programs, innovative performance measurement procedures, and strategic plans. He is also an experienced trainer in project management, organizational development and leadership. Mr. Rose is an active member of Project Management Institute, Certified Project Management Professional (PMP), and serves as book review editor of Project Management Journal. He is a former senior member of the American Society for Quality and ASQ Certified Quality Manager. Mr. Rose is also a life member of the National Defense Industrial Association where he served as past chairman of the robotics division.

In this Book

  • Understanding Quality in the Project Management Domain
  • Evolution of Quality and Its Contemporary Application to Projects
  • Pioneers and Paradigms
  • Project Quality Planning
  • Project Quality Assurance
  • Project Quality Control and Quality Improvement
  • Collecting and Understanding Project Data
  • Understanding Project Processes
  • Analyzing Project Processes
  • Solving Project Problems
  • Common Project Practices
  • Project Systems and Solutions
  • Why Not Quality?
  • Epilogue