Pursuing Perfect Service: Using a Practical Approach to Lean Six Sigma to Improve the Customer Experience and Reduce Costs in Service Industries
- 6h 54m
- Jaideep Motwani, Rob Ptacek
- MCS Media, Inc.
- 2011
Providing instructions on how to implement Lean and Six Sigma tools and concepts in a variety of environments, this book is a step-by-step implementation guide for continuous improvement while creating a solid foundation upon which to build a service excellence culture.
