SAP Commerce Cloud: Commerce with SAP C/4HANA

Connect and integrate your commercial channels with SAP Hybris Commerce! Learn to handle content, catalogs, and orders, configure essential components, and perform support and service tasks with step-by-step instructions. Get more from your implementation by improving your customer-facing search functionality and tweaking language and currency settings. Finally, integrate SAP Hybris Commerce with your backend system and see how successful organizations apply best practices.

• Implement SAP Hybris Commerce as your e-commerce platform
• Manage orders, content and catalogs, customer experience, and more
• Integrate SAP Hybris Commerce with your backend system and other CRM applications

Functionality

Walk step by step through the core e-commerce functionality: cart management, recommendations, promotions, orders, and more. Explore industry-specific accelerators for the public sector, financial services, and other commercial enterprises.

Configuration

Master process-specific settings, from merchandising to returns, and configure cross-module settings such as permissions, user groups, languages, and currencies.

Implementation and Integration

Use the application lifecycle framework (ALF) to implement SAP Hybris Commerce. Once your system is up and running, see how to connect it with your SAP ERP, SAP S/4HANA, or SAP CRM backend.

• Implementation
• Configuration
• Order management
• Catalogs
• Promotions
• Customer experience management
• Product content management
• Support and service
• Search and SEO
• Cloud services
• Case studies

About the Authors

Seema Thomas is the head of commerce market development and go-to-market activities in Latin America. Outside of SAP, Seema is an adjunct professor and teaches in the Villanova School of Business at Villanova University. She earned her MBA and a bachelor of engineering degree in computer sciences from Villanova University.

Sietse Verhoog is the director of SAP Hybris Expert Services for Latin America and the Caribbean at SAP. He is responsible for the teams of SAP Hybris consultants, architects, developers, and industry specialists in Mexico, Colombia, and Brazil who support SAP Hybris customers and partners throughout the region.

Drew Messinger-Michaels co-created the Functional Consulting and Business Value Consulting groups within SAP Hybris Expert Services, along with offerings such as the Commerce Capabilities Workshop, Solr Workshop, Roles and Permissions Workshop, Hybris Health Check, and Functional Analyst Certification. He writes and podcasts about arts, culture, and technology, online and elsewhere.