Stop Harming Customers: A Compliance Manifesto

  • 3h 13m
  • David Silverman
  • Business Expert Press
  • 2024

Since the year 2000, banks have been fined almost a third of a trillion dollars. Yet, every year billions more are imposed. Why? This book explains why banks break the law (it’s not just the money), explains the challenges facing Compliance functions, considers that the majority of financiers don’t want to do wrong, and puts forth a proposal to stop banks from harming customers.

TThe lessons in this book are applicable to any business where profit motives can conflict with customer benefit–in short, every business. (And if you’re interested in cryptocurrency, this book’s for you too!)

About the Author

David Silverman has been an executive at banks including JPMorgan Chase, Wells Fargo, Citi, Morgan Stanley, and CIBC. He has seen firsthand how the largest financial institutions operate and worked with thousands of other Compliance officers who daily toil to protect customers. David has a BA in mathematics and computer science from Drew University and is working towards a masters in computer science from the University of Illinois at Urbana Champaign. He is the author of Typo, The Last American Typesetter.

In this Book

  • Description
  • Testimonials
  • Introduction—One-Third of a Trillion Dollars
  • Who Is This Book for? And, Who Am I to Write It?
  • A July to Remember
  • What Is Compliance?
  • How to Design a Compliance Department
  • A Perfect World or Why Compliance Hasn’t Been Solved With Software
  • Why Does Financial Crime Keep Happening?
  • A Compliance Manifesto
  • The End
  • Glossary
  • Apocrypha