Successful Business Process Management: What You Need to Know to Get Results
- 3h 42m
- Paula K. Berman
- AMACOM
- 2014
Companies--especially more complex organizations--require standard, documented processes and procedures to achieve high levels of quality and productivity. Too few, and inefficiency ensues; too many, and creativity is stifled.
Yet it can be difficult to find training on process improvement--and the range of complicated tools available could make even the most experienced professional's head spin. Successful Business Process Management fills the gap, providing a succinct, accessible overview of the field. Step-by-step instructions explain how to:
- Overcome resistance and apathy to standard procedures
- Take a systematic rather than ad hoc approach to process management
- Design key processes and capture them in documented procedures
- Revise existing processes when feasible
- Roll out the changes so people know what to do
- Embed them in the organization for reliable outcomes
Process management serves as a structural framework for streamlining activities and creating smooth workflows. Get it right--neither overly rigid nor under developed--and an outflow of continuous improvements will drive long-term success.
About the Author
PAULA K. BERMAN is a Six Sigma Black Belt who has worked with Quality Systems at companies of all sizes and in a range of industries. Her varied experience helped her develop a holistic approach to business process implementation, and practical solutions for getting results.
In this Book
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Successful Business Process Management—What You Need to Know to Get Results
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Introduction
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Understanding Processes and Procedures
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Creating the Structure of Your Process System
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Creating an Environment in Which to Build Your Procedures
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Implementing Your Process System
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Managing Your Processes and Process Systems
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Planning Your Changes
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Mapping Your Process
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Documenting the Rest of Your Procedure
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Finalizing Your Procedure
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Rolling Out Your Changes
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Managing Your Procedure Operations
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Facilitating Your Meetings and Workshops
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Driving Change through Your Organization
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Managing Your Process Improvement Project
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Afterword
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Sample Procedure Template
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Free Sample Chapter from The Practical Drucker
