The Basics of Process Mapping

  • 27m
  • Robert Damelio
  • CRC Press
  • 1996

The Basics of Process Mapping is a quick and practical guide that:

  • Explains the importance of process mapping in examining work flow and customer-supplier relationships, which is the foundation for appropriate improvements.
  • Gives step-by-step instructions for creating and interpreting a relationship process map and a cross-functional process map, and reviews the commonly used flowchart.
  • Accents the differences between a cross-functional process map, a relationship map, and a flowchart, providing detailed examples of why and how each is used in specific situations.

The Basics of Process Mapping is a cost-effective training tool for anyone interested in increasing the efficiency of their organization.

In this Book

  • Why Map a Process?
  • Flowcharting
  • Process Mapping
  • Relationship Maps
  • Cross-Functional Process Maps
  • Analyzing a Process