The Empathy Advantage: Leading the Empowered Workforce

  • 4h 1m
  • Chris Shipley, Heather E. McGowan
  • John Wiley & Sons (US)
  • 2023

Empower and Inspire Human Potential

In the decade before the Covid-19 pandemic, change was coming so quickly and across so many vectors that most business leaders – so busy tackling one new challenge after another - missed the trendlines that would collide in the early months of 2020 and forever change their workforce and how they lead it for generations to come.

In The Empathy Advantage: Leading the Empowered Workforce, Heather E. McGowan and Chris Shipley team up again to deliver a guidebook for leaders navigating the uncertainty of a post pandemic world in a sequel to their successful book The Adaptation Advantage. Leaders today must acknowledge and respond to the fundamental shifts that lay the foundation for effective leadership: From managing people to enabling success, from viewing peers as competitors to seeing them as collaborators, from applying extrinsic pressure on workers to unlocking intrinsic motivation, and from driving productivity with unquestioned authority to inspiring value creation by leading with empathy.

In this book, you will learn about the five interlocking trends that brought us the empowered workforce: The Great Resignation, the Great Refusal, the Great Reshuffle, the Great Retirement, and the Great Relocation collectively delivered the Great Reset. These trends, building for a decade prior to the pandemic, saw employees leading jobs; restructuring where and how they work, accelerating retirement, and reordering the role of work in their lives.

The Empathy Advantage offers advice on how to lead a complex, diverse, and multi-generational workforce to out-perform your competition. This book will inspire you to:

  • Rethink Your Workforce: You'll gain new insights into today's empowered workforce and how best to tap their intrinsic motivations.
  • Rethink Your Organization: You'll learn how to reorganize work to become resilient in continuous change.
  • Rethink Your Leadership: You'll discover superpowers and unleash your Empath Advantage.

Whether you are a seasoned executive or an emerging leader, The Empathy Advantage: Leading the Empowered Workforce speaks to those who are ready to embrace a more influential and engaging form of leadership, and will earn a place in the libraries of anyone with responsibility for recruiting, engaging, leading and retaining the next generation of workers.

About the Author

Heather E. McGowan ( and Chris Shipley ( are internationally recognized speakers, writers, and Future of Work strategists.

In this Book

  • Foreword—Embrace the Forever-Changed Workforce
  • Introduction—Discover the New Normal of Work
  • Meet Your New Workforce
  • Understand Your Workers' New Habits
  • Grok the Empowered Mindset
  • Upgrade Your Operating Models
  • Create the Conditions to Thrive
  • Enable Your Empowered Workforce
  • Pilot Your Expedition Team
  • Embrace Your Superpowers
  • Emerge the Empathic Leader