The Essential Guide to Workplace Mediation and Conflict Resolution: Rebuilding Working Relationships

  • 3h 28m
  • Marcelas Guyler, Nora Doherty
  • Kogan Page
  • 2008
By exploring what mediation is, why it is necessary and how it works, this book analyzes the reasons for conflict and suggests useful everyday communication skills to help defuse anger or aggression.