The Essential Guide to Workplace Mediation and Conflict Resolution: Rebuilding Working Relationships

  • 3h 28m
  • Marcelas Guyler, Nora Doherty
  • Kogan Page
  • 2008

Workplace mediation is becoming an increasingly popular dispute resolution method to settle interpersonal employee conflicts, including harassment and bullying complaints. Doherty and Guyler consider what mediation is, why it is necessary and how it works, including the main principles of operation and the 6-step structure of a mediation meeting. They analyze the reasons for conflict and suggest useful everyday communication skills to help defuse anger or aggression. Real case studies look at specific complaints of bullying, of sexual harassment and of racism, generational conflicts within family businesses and boardroom conflicts between chairmen and CEOs.

About the Authors

Nora Doherty is one of the UK's leading independent consultants in the field of workplace mediation for businesses and organizations.

Marcelas Guyler is a business trainer, communications and development consultant, workplace mediator, Managing Director of The Human Business Limited and principal consultant of MCRG (the Mediated Cultures and Resolutions Group).

In this Book

  • Introduction
  • So What Exactly is Workplace Mediation?
  • An Example of a Breakdown in a Workplace Relationship—Wendy and Mark
  • Just How Does Mediation Work?
  • Finding Your Way Around Conflict Resolution—What is Special About Mediation?
  • How Mediation Can Be Used within Organizations
  • Workplace Mediation for Teams
  • Team Mediation and Group Dynamics
  • Introducing Mediation into Your Workplace—Mediation Providers, Personnel Policies and Mediation Practice in the Organization
  • Case Studies of Workplace Mediation between Two Employees
  • Case Studies of Workplace Mediation with Teams
  • Case Studies of Workplace Mediation for Boardroom Conflicts
  • Why Do Conflicts Arise?—Some Universal, Individual and Interpersonal Models
  • Why and How Should Managers Respond to Conflict?
  • The Philosophy of Mediation and the Business of Empowerment
  • 'Beyond Mediation'—The Culture of Mediation and Organizational Development
  • Contacting the Authors
  • Bibliography