The ITSM Process Design Guide: Developing, Reengineering, and Improving IT Service Management

  • 3h 14m
  • Donna Knapp
  • J. Ross Publishing
  • 2010
Providing advice and techniques which apply unilaterally to every IT service provider and ITSM framework, standard, and maturity model, this book offers detailed guidance on assessing, designing, measuring, and integrating ITSM processes.