The Mediation Process: Practical Strategies for Resolving Conflict, Fourth Edition

  • 13h 5m
  • Christopher W. Moore
  • John Wiley & Sons (US)
  • 2014

The Fourth Edition of a seminal work in the field of mediation and conflict resolution

For almost thirty years, conflict resolution practitioners, faculty, and students have depended on The Mediation Process as the all-inclusive guide to the discipline. The most comprehensive book written on mediation, this text is perfect for new and experienced conflict managers working in any area of dispute resolution—family, community, employment, business, environmental, public policy multicultural, or international. This is the expert's guide, and the Fourth Edition has been expanded and revised to keep pace with developments in the field. It includes new resources that will promote excellence in mediation and help disputants reach durable agreements and enhance their working relationships.

  • Includes expanded information on the latest approaches for providing mediation assistance
  • Features comprehensive guidelines for selecting the right strategy for both common and unique problems
  • Utilizes updated, contemporary case studies of all types of disputes
  • Offers expanded coverage of the growing field and practice of intercultural and international mediation

About the Author

CHRISTOPHER W. MOORE, Ph.D., was trained as a mediator by the U.S. Federal Mediation and Conciliation Service (1979) and the American Arbitration Association (1976). He has worked as a mediator, facilitator, and consultant in over 50 countries and has extensive experience developing dispute resolution systems. He is the coauthor of The Handbook of Global and Multicultural Negotiation and A Guide to Designing and Implementing Grievance Mechanisms for Development Projects, in addition to numerous journal articles and manuscripts on dispute resolution.

In this Book

  • Approaches for Managing and Resolving Disputes and Conflicts
  • The Mediation Process—Mediator Roles, Functions, Approaches, and Procedures
  • The Practice of Mediation
  • Conflict Analysis—Understanding the Causes of Conflicts and Opportunities for Collaboration
  • Negotiation and Conflict Resolution
  • The Mediation Process—An Overview
  • Making Initial Contacts with Disputing Parties
  • Collecting and Analyzing Background Information
  • Designing a Plan for Mediation
  • Beginning Mediation
  • Presenting Parties' Initial Perspectives and Developing an Agenda
  • Educating about Issues, Needs, and Interests and Framing Problems to Be Resolved
  • Generating Options and Problem Solving
  • Evaluating and Refining Options for Understandings and Agreements
  • Reaching Understandings and Agreements and Achieving Closure
  • Implementing and Monitoring Understandings and Agreements
  • Strategies for Responding to Special Situations
  • Strategies for Multiparty Mediation
  • Toward an Excellent Practice of Mediation
  • Professional Practice Guidelines—Model Standards of Conduct for Mediators
  • Mediation Services Agreement—Sample Waiver and Consent Form
  • Checklist for Mediator Opening Remarks/Statement
  • Settlement Documentation Form—Sample Memorandum of Understanding
  • References