The Trainer's Balanced Scorecard: A Complete Resource for Linking Learning and Growth to Organizational Strategy
- 5h 20m
- Ajay M. Pangarkar, Teresa Kirkwood
- John Wiley & Sons (US)
- 2009
The balanced scorecard (BSC) is increasingly the strategic business tool of choice for many organizations. One of the four components of the BSC, learning and growth, is largely misunderstood, underutilized, and ineffectively applied. The BSC framework provides an opportunity for management and workplace learning and performance professionals to communicate through a common language, establish realistic and measurable targets, and align and support the rest of the organization in a strategic way. This book provides proven guidance and customizable tools to measure the role of learning and performance, link it to organizational objectives, and communicate to management results in a common language.
About the Authors
Ajay M. Pangarkar, CTDP, learning strategist, speaker and author, is president of CentralKnowledge, a strategic learning solutions company focused on the business and strategy side of workplace learning and performance improvement through conventional and e-learning approaches. His focus is ensuring workplace learning interventions are always aligned with an organization's business and strategic objectives.
Teresa Kirkwood, CTDP, learning strategist, speaker, and author, is vice president of CentralKnowledge. She is recognized for her experience in helping companies implement innovative learning methodologies, develop strategic learning interventions, train new trainers and subject experts, and support those with responsibilities for managing the learning function.
In this Book
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Preface
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Introduction
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Defining Organizational Strategy
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The Balanced Scorecard
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Alignment with Management's Expectations
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Business Data and Performance Metrics
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Business Processes and Performance Measures
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Workplace Learning in Relation to Financial Performance
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Developing the Learning and Growth Perspective
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An Application of the Learning and Growth Perspective
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The Case of Sky Air Limited
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The Learning Department's Balanced Scorecard
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Factors Affecting Strategy, Balanced Scorecard, and Workplace Learning
