Training That Delivers Results: Instructional Design That Aligns with Business Goals

  • 2h 18m
  • Dick Handshaw
  • AMACOM
  • 2014

Instructional designers and other training professionals are often forced into order-taking roles. The company wants training on a specific topic - business writing, behavioral interviewing, customer service - and a one-size-fits-all module is produced. Training That Delivers Results offers a far better way to educate employees, one that connects learning solutions with strategic business goals. Rather than being told what to teach, proactive designers collect data to define problems and develop training interventions. Written by one of the originators of computer-based training, Handshaw's results-oriented model is systematic, yet flexible, and works for both instructor-led training and e-learning. Readers will learn how to: analyze performance gaps; create targeted performance objectives and connect them with the right measurement tools; determine the best instructional strategy and the appropriate media; build consensus with project blueprint meetings; and evaluate the effectiveness of training and use the data to continually improve. Learning goals and business goals should go hand in hand. Here are the tools, worksheets, and assessments needed to tie the learning experience to enhanced performance outcomes - and deliver sustainable, quantifiable business results.

About the Author

DICK HANDSHAW is president of Handshaw, Inc., is a consultant, speaker, and pioneer in the field, with more than 35 years of experience as a learning and performance im­prove­ment professional.

In this Book

  • Training that Delivers Results—Instructional Design That Aligns with Business Goals
  • Introduction
  • A New Model for Results
  • Performance Consulting
  • Closing the Performance Gap
  • Getting Real Value from Analysis
  • Connecting Objectives to Measurement
  • The Blueprint Meeting
  • Validate Your Strategies with a Prototype
  • Designing for the Classroom—Virtual and Live
  • Designing for E-Learning
  • Designing for Performance Support and M-Learning
  • Validating Success with a Field Test
  • Implementation: The Final Guarantee of Results
  • Making Results Sustainable
  • Conclusion
  • Glossary
  • References and Resources
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