Virginia Mason's Story: A Leadership Journey in Health Care

  • 2h 59m
  • Charles Kenney
  • CRC Press
  • 2015

Since adapting the principles of the Toyota Production System to health care in 2002, Virginia Mason Health System has made enormous leaps forward in quality, safety, patient experience of care, and affordability. It has achieved world-class levels of patient satisfaction and has been honored as one of the safest hospitals in the country.

A Leadership Journey in Health Care: Virginia Mason's Story supplies an inside look at process improvement from the world leader in applying Lean methods to health care. It presents key lessons learned as well as the best practices developed at Virginia Mason during its 12-year process improvement journey.

Just as important, Virginia Mason’s culture of leadership at all levels sets it apart from others in the health care universe. Describing why it’s critical for leadership to be actively involved in any process improvement initiative, the book illustrates exactly what leadership looks like at all levels within Virginia Mason.

In the book, bestselling author Charles Kenney introduces breakthrough new work at Virginia Mason that most health care audiences have yet to read about. He details the reasons why governance has played such a big role in Virginia Mason’s success and discusses a game-changing initiative concerning respect for people.

After reading this book, you will better understand the active leadership style that has propelled Virginia Mason’s success. By following the best practices and lessons learned, you will be prepared to teach, coach, and encourage your team to achieve streamlined and standardized work, sustained improvements, and increased patient satisfaction.

In this Book

  • Virginia Mason’s Story─A Leadership Journey in Health Care
  • Foreword
  • A Leadership Story
  • To Be the Quality Leader and Transform Health Care
  • Strategic Plan─The Power of Alignment
  • New Management Method, New Ways to Lead
  • Respect for People─Essential to the Virginia Mason Production System
  • We Are a Leadership Team, not a Compilation of Leaders
  • Identifying Talent, Developing Leaders
  • A Very Different Kind of Board
  • The Virginia Mason Institute─Leading the Vision to Transform Health Care
  • Virginia Mason’s Essential Elements
  • Endnotes