Voice Content and Usability

  • 1h 54m
  • Preston So
  • A Book Apart, LLC
  • 2021

Interfaces have long been visual affairs, with content confined to the text and images behind our screens. But that’s changing. Humans have started talking to interfaces—and interfaces are talking back.

Now we need to ensure those interfaces can converse effectively, thoughtfully, and naturally. Preston So introduces us to the exciting new frontier of voice content design, and the questions that designers, content strategists, and engineers need to answer in order to build richly structured, inclusive communication with the powerful medium of voice.

About the Author

Preston So (he/him) is a product architect and strategist, digital experience futurist, innovation lead, developer advocate, three-time SXSW speaker, and author of Gatsby: The Definitive Guide (O’Reilly, 2021) and Decoupled Drupal in Practice (Apress, 2018). He has been a programmer since 1999, a web developer and designer since 2001, a creative professional since 2004, and a content architect since 2007.

A product leader at Oracle, Preston has led product, design, engineering, and innovation teams since 2015 at Acquia, Time Inc., and Gatsby. Preston is an editor at A List Apart, columnist at CMSWire, contributor to Smashing Magazine, and has delivered keynotes around the world in three languages. Preston is based in New York City, where he can often be found immersing himself in languages that are endangered or underserved.

In this Book

  • Foreword
  • Introduction
  • Conversations with Computers
  • Getting Content Ready for Voice
  • Crafting Dialogues
  • Diagramming Flows
  • Readying Voice Content for Launch
  • The Future of Voice Content
  • Resources
  • References