Workforce Asset Management Book of Knowledge

  • 14h 50m
  • Lisa Disselkamp (ed)
  • John Wiley & Sons (US)
  • 2013

The worldwide standard for the time and labor management technology profession, Workforce Asset Management Book of Knowledge is the official guide to the Workforce Asset Management Certification. Establishing a common lexicon within the profession for talking about workforce management and systems, this essential guide is designed to establish a body of generally accepted and applicable practices and standards within the industry.

  • Includes contributions from leaders in the field
  • Covers everything from vendor and product selection, to implementation planning and execution, system design, testing and change control, financial analytics, fundamentals of scheduling people against workload and skill sets, and how to use these systems to manage labor costs and productivity
  • Body of knowledge is focused on workers and technologies for every industry and every type of employer
  • Designed around timekeeping and labor scheduling technologies

With contributions from leaders in the field, this book expertly covers the knowledge, practices, regulations, and technologies within the domain of workforce management systems. It provides the body of knowledge for managing a workforce using time and attendance systems, labor scheduling, productivity, staffing budgets, workforce software applications, or data, compensation and benefits for payroll and human resources.

About the Editor

Lisa Disselkamp is a director in Deloitte's Human Resource Transformation service area, is based in McLean, Virginia. She is a leading authority on work-force management technology, helping employers increase productivity and profits through their strategic use of workforce management technology systems. She is also an industry leader on timekeeping, compensation, scheduling, and labor analytics systems.

Lisa is the author of two books focusing on labor and workforce management technology, including her most recent work No Boundaries: How to Use Time and Labor Management Technology to Win the Race for Profits and Productivity (Wiley, 2009). She routinely collaborates with academics and researchers on regulatory and leading business practice issues, and her work has been cited in industry and business press, including HR Development Review, Workforce Management Magazine, the Wall Street Journal, Forbes, PAYTECH Magazine, and Crain's New York Business.

Lisa has led multimillion dollar projects impacting over 300,000 employees. She has served as an adviser to Wall Street analysts and has been tendered as an expert legal witness defending employers in large class action Fair Labor Standards Act (FLSA) lawsuits with respect to their use of timekeeping systems and business practices.

Lisa has served as a keynote speaker and panel participant for multiple organizations, including the Human Capital Institute, the New American Foundation, the Institute of Management and Administration, Healthcare Financial Managers Association (HFMA), the Service Corp. of Retired Executives (SCORE), the Institute of Management Accountants (IMA), the Society of CPAs, and the American Corrections Association as well as numerous industry conventions. Additionally, she has participated in two subcommittees for the Strategic Leadership Task Force of the National American Payroll Association: Emerging Technology and Healthcare.

Lisa graduated magna cum laude from Earlham College with a BA in Japanese and International Management. She also attended Iwate Medical University in Morioka, Japan. In 2008, she was recognized as Smart Woman's Technology Star and in 2009, Lisa and her former firm won the prestigious Top 100 Women and Minority Business Entrepreneurs award. She is also the cofounder of the Workforce Educational Organization, a nonprofit education association concentrating on the time and attendance technology domain.

In this Book

  • Introduction and Background
  • Principles of Workforce Asset Management
  • Changing the Organization
  • Impact of Organizational Readiness, Maturity, and Integrity on WFM Systems
  • Workforce Management Devices and Functionality
  • Federal Regulation
  • State Regulation
  • Compliance, Controls, Reporting, and Payroll Leakage
  • Industry-Specific Workforce Management Business Needs
  • Scheduling Drivers and Design
  • Scheduling, Attendance, and Leave—Categories and Configurations
  • New Scheduling Models for the Workforce
  • Scheduling in Highly Complex Industries and Areas
  • Workforce Analytics
  • Data Integration and Interfaces
  • Data and Systems Management
  • Project Management for Workforce Asset Management Implementation
  • Requirements Gathering and Analysis for Workforce Asset Management
  • Vendor and System Selection for Workforce Asset Management Systems
  • Design Reviews for New Methodology, Technology, and Processes
  • Implementation of the Workforce Management System
  • Testing and Quality Assurance for Workforce Management Systems
  • Sustaining the Desired Future State and Training for Successful Workforce Asset Management