You Did What?! The Biggest Blunders Professionals Make

  • 1h 20m
  • Kerry Preston, Kim Zoller
  • Career Press, Inc.
  • 2015

A study of thousands of fired employees, conducted by Harvard University's Bureau of Vocational Guidance, revealed that for every one person fired for performance-related issues, two lost their jobs for failure to deal successfully and professionally with other people.

Setting yourself apart in today's highly competitive business environment takes thought and planning. Not only must you have excellent job skills, you must also have excellent people skills.

You Did What?! gives you solid techniques that can be used right away to achieve effective results, including:

  • Quick tips and strategies on professional behaviors.
  • Real-life stories of how business behavior can make or break your career.
  • Tools to compete with and differentiate yourself from your competitors

Whether you are a seasoned executive or a recent college graduate, You Did What?! will prepare you to handle a wide variety of business situations correctly.

About the Authors

Kim Zoller, president and founder of Image Dynamics, has a 23-year track record of focusing on process, training, and professional development. Kim works strategically with Fortune 500 C-suite executives. Kim has appeared on and in a plethora of national media, including CNN, CNBC, the New York Times, the Washington Post, Forbes, and many others. Kim and her team have trained more than 150,000 individuals. She lives in Dallas, Texas.

Kerry Preston is a recognized expert, speaker, and facilitator in the areas of leadership, communication, presentations, strategic planning, and time management. Together with Kim Zoller, she is the best-selling coauthor of Enhancing Your Executive Edge. Kerry has spent the last 24 years collaborating with companies to develop their people, including 10 years with Calvin Klein Cosmetics. She lives in Annandale, New Jersey.

In this Book

  • You Did What?! The Biggest Blunders Professionals Make
  • Introduction
  • Big Blunder 1—Forgetting to Stay One Step Ahead
  • Big Blunder 2—Using Body Language Improperly
  • Big Blunder 3—Being Sloppy With Written and Verbal Correspondence
  • Big Blunder 4—Breaking the Rules for Introductions
  • Big Blunder 5—Making Small Talk and Networking Inappropriately
  • Big Blunder 6—Forgetting Names
  • Big Blunder 7—Lacking Technology Etiquette
  • Big Blunder 8—Cubicle Mayhem
  • Big Blunder 9—Failing to Follow the Guidelines for Professional Dress
  • Big Blunder 10—Lacking Meeting Etiquette
  • Big Blunder 11—Being Unprepared for Interviews
  • Big Blunder 12—Using Poor Telephone Etiquette and Protocol
  • Big Blunder 13—Choosing the Wrong Gift
  • Big Blunder 14—Lacking Professionalism While Traveling
  • Big Blunder 15—Lacking Global Awareness and Maturity
  • Big Blunder 16—The Unprofessional Intern
  • Ask Kim and Kerry: Answers to Sticky Situations
  • You Are Your Competitive Advantage
  • Your Action Plan for Continued Success
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