Building a Culture of Design Thinking

  • 7 Videos | 31m 55s
  • Includes Assessment
  • Earns a Badge
  • Certification CPE
  • Certification PMI PDU
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The main aim of your organization’s product or service is to help your customers achieve a specific goal or overcome a problem. This is where the concept of design thinking comes in. Design thinking is a customer-centric approach to determining how best to meet customer needs. In this course, you'll explore ways to develop customer focus to help you define problems. You’ll explore design thinking strategies, including how to reframe problems, how to brainstorm solutions, and when to use prototypes. You’ll also identify best practices for user testing, as well as for and gathering and reviewing feedback for effective problem solving.

WHAT YOU WILL LEARN

  • identify the characteristics of design thinking
    recognize ways to see through the customer’s eyes
    identify the steps for reframing a problem
  • describe the elements of customer-centric brainstorming
    identify uses for prototyping
    identify best practices for conducting user tests

IN THIS COURSE

  • Playable
    1. 
    Building a Culture of Design Thinking
    45s
    UP NEXT
  • Playable
    2. 
    Introduction to Design Thinking
    3m 52s
  • Locked
    3. 
    Understanding the Customer through Empathy
    3m 40s
  • Locked
    4. 
    Reframing the Problem
    3m 47s
  • Locked
    5. 
    The Elements of Customer-centric Brainstorming
    3m 34s
  • Locked
    6. 
    Visualize the Problem with Prototypes
    3m 36s
  • Locked
    7. 
    Refining Solutions through Testing
    3m 41s

EARN A DIGITAL BADGE WHEN YOU COMPLETE THIS COURSE

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