Embracing a Customer-obsessed Mentality

  • 6 Videos | 29m 42s
  • Includes Assessment
  • Earns a Badge
  • Certification CPE
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Today in the Age of the Customer, competitive advantage has been redefined. Customers are in control. They have more choices than ever before resulting in sky-high expectations. The only source of competitive advantage is the obsession with understanding, delighting, connecting with and serving customers. Organizations need people who are customer obsessed. People who are so interested and committed to the people they are creating and designing for that they are willing to spend time, take risks and admit that they personally might be wrong. People who are so customer obsessed that they never settle but are continually trying to understand what else they can do for their customers.

WHAT YOU WILL LEARN

  • discover the key concepts covered in this course
    identify statements that describe what it means to be customer obsessed
    recognize the benefits of using a customer-obsessed approach
  • identify methods for staying focused on what your customer values
    identify behaviors that demonstrate a customer-obsessed attitude
    identify strategies for becoming customer obsessed

IN THIS COURSE

  • Playable
    1. 
    Embracing a Customer-obsessed Mentality
    1m 2s
    UP NEXT
  • Playable
    2. 
    What Does it Mean to Be Customer Obsessed?
    4m 17s
  • Locked
    3. 
    Benefits of a Customer-Obsessed Approach
    4m 33s
  • Locked
    4. 
    Focusing on What Your Customer Values
    5m
  • Locked
    5. 
    Embracing a Customer-obsessed Attitude
    3m 49s
  • Locked
    6. 
    Becoming Customer Obsessed
    3m 31s

EARN A DIGITAL BADGE WHEN YOU COMPLETE THIS COURSE

Skillsoft is providing you the opportunity to earn a digital badge upon successful completion of this course, which can be shared on any social network or business platform

Digital badges are yours to keep, forever.

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