Embracing a Customer-obsessed Mentality

Everyone
  • 6 videos | 22m 12s
  • Includes Assessment
  • Earns a Badge
  • Certification CPE
Likes 466 Likes 466
Today in the Age of the Customer, competitive advantage has been redefined. Customers are in control. They have more choices than ever before resulting in sky-high expectations. The only source of competitive advantage is the obsession with understanding, delighting, connecting with and serving customers. Organizations need people who are customer obsessed. People who are so interested and committed to the people they are creating and designing for that they are willing to spend time, take risks and admit that they personally might be wrong. People who are so customer obsessed that they never settle but are continually trying to understand what else they can do for their customers.

WHAT YOU WILL LEARN

  • discover the key concepts covered in this course
    identify statements that describe what it means to be customer obsessed
    recognize the benefits of using a customer-obsessed approach
  • identify methods for staying focused on what your customer values
    identify behaviors that demonstrate a customer-obsessed attitude
    identify strategies for becoming customer obsessed

IN THIS COURSE

  • 1m 2s
    After completing this video, you will be able to apply techniques to be customer obsessed. FREE ACCESS
  • 4m 17s
    After completing this video, you will be able to identify statements that describe what it means to be customer obsessed. FREE ACCESS
  • Locked
    3.  Benefits of a Customer-Obsessed Approach
    4m 33s
    After completing this video, you will be able to recognize the benefits of using a customer-obsessed approach. FREE ACCESS
  • Locked
    4.  Focusing on What Your Customer Values
    5m
    After completing this video, you will be able to identify methods for staying focused on what your customer values. FREE ACCESS
  • Locked
    5.  Embracing a Customer-obsessed Attitude
    3m 49s
    After completing this video, you will be able to identify behaviors that demonstrate a customer obsessed attitude. FREE ACCESS
  • Locked
    6.  Becoming Customer Obsessed
    3m 31s
    After completing this video, you will be able to identify strategies for becoming customer obsessed. FREE ACCESS

EARN A DIGITAL BADGE WHEN YOU COMPLETE THIS COURSE

Skillsoft is providing you the opportunity to earn a digital badge upon successful completion on some of our courses, which can be shared on any social network or business platform.

Digital badges are yours to keep, forever.

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