Embracing a Customer-obsessed Mentality
- 6 Videos | 29m 42s
- Includes Assessment
- Earns a Badge
- CPE
Today in the Age of the Customer, competitive advantage has been redefined. Customers are in control. They have more choices than ever before resulting in sky-high expectations. The only source of competitive advantage is the obsession with understanding, delighting, connecting with and serving customers. Organizations need people who are customer obsessed. People who are so interested and committed to the people they are creating and designing for that they are willing to spend time, take risks and admit that they personally might be wrong. People who are so customer obsessed that they never settle but are continually trying to understand what else they can do for their customers.
WHAT YOU WILL LEARN
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discover the key concepts covered in this course
identify statements that describe what it means to be customer obsessed
recognize the benefits of using a customer-obsessed approach -
identify methods for staying focused on what your customer values
identify behaviors that demonstrate a customer-obsessed attitude
identify strategies for becoming customer obsessed
IN THIS COURSE
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1.Embracing a Customer-obsessed Mentality1m 2sUP NEXT
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2.What Does it Mean to Be Customer Obsessed?4m 17s
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3.Benefits of a Customer-Obsessed Approach4m 33s
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4.Focusing on What Your Customer Values5m
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5.Embracing a Customer-obsessed Attitude3m 49s
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6.Becoming Customer Obsessed3m 31s
EARN A DIGITAL BADGE WHEN YOU COMPLETE THIS COURSE
Skillsoft is providing you the opportunity to earn a digital badge upon successful completion of this course, which can be shared on any social network or business platform
Digital badges are yours to keep, forever.
