CompTIA A+ 220-1001: Resolving Problems

Beginner
  • 8 videos | 34m 16s
  • Includes Assessment
  • Earns a Badge
Rating 4.6 of 292 users Rating 4.6 of 292 users (292)
In any technological environment, problems are inevitable. In this course, learners will look at detailed approaches to resolving problems by examining the six-step troubleshooting methodology used to resolve problems with computer systems. Through these well-documented steps, you will learn: the impact of corporate policies, procedures, and impacts before implementing changes; how to identify problem steps, such as questioning the user and inquiring about environmental and infrastructure changes; how to conduct external or internal research, based on symptoms, and establishing a theory of probable cause; testing the theory of the likely cause of the problem and evaluating your test results. Next, learn how to establish a plan of action to resolve the problem and implement the solution; verify full system functionality and, if applicable, implement preventive measures; and best practices in how to document findings, actions, and outcomes. This course wraps up with an exercise assignment to identify, resolve, verify, and document computer problems, while considering policies, procedures, and impacts. This course can be used to help prepare for the 220-1001: CompTIA A+ certification exam

WHAT YOU WILL LEARN

  • Recognize and consider corporate policies, procedures, and impacts before implementing changes
    Perform steps such as questioning the user and inquiring about environmental and infrastructure changes
    Conduct external or internal research based on symptoms
    Determine the next steps to resolve problem
  • Establish a plan of action to resolve the problem and implement the solution
    Verify full system functionality and, if applicable, implement preventive measures
    Document findings, actions, and outcomes
    Identify, resolve, verify, and document computer problems, while considering policies, procedures, and impacts

IN THIS COURSE

  • 4m 26s
    Upon completion of this video, you will be able to recognize corporate policies, procedures, and impacts before implementing changes. FREE ACCESS
  • 5m 24s
    In this video, find out how to perform steps such as questioning the user and inquiring about environmental and infrastructure changes. FREE ACCESS
  • Locked
    3.  Establishing a Theory of Probable Cause
    4m 13s
    Find out how to conduct external or internal research based on symptoms. FREE ACCESS
  • Locked
    4.  Test the Theory to Determine Cause
    4m 1s
    In this video, you will determine the next steps to resolve the problem. FREE ACCESS
  • Locked
    5.  Establish a Plan of Action
    5m 18s
    In this video, you will learn how to establish a plan of action to resolve the problem and implement the solution. FREE ACCESS
  • Locked
    6.  Verify Functionality
    3m 8s
    In this video, find out how to verify full system functionality and, if applicable, implement preventive measures. FREE ACCESS
  • Locked
    7.  Document Findings
    3m 53s
    In this video, learn how to document findings, actions, and outcomes. FREE ACCESS
  • Locked
    8.  Exercise: Solving Computer Problems
    3m 54s
    In this video, you will identify, resolve, verify, and document computer problems, while considering policies, procedures, and impacts. FREE ACCESS

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