CompTIA A+ 220-1001: Resolving Problems

  • 8 Videos | 37m 46s
  • Includes Assessment
  • Earns a Badge
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In any technological environment, problems are inevitable. In this course, learners will look at detailed approaches to resolving problems by examining the six-step troubleshooting methodology used to resolve problems with computer systems. Through these well-documented steps, you will learn: the impact of corporate policies, procedures, and impacts before implementing changes; how to identify problem steps, such as questioning the user and inquiring about environmental and infrastructure changes; how to conduct external or internal research, based on symptoms, and establishing a theory of probable cause; testing the theory of the likely cause of the problem and evaluating your test results. Next, learn how to establish a plan of action to resolve the problem and implement the solution; verify full system functionality and, if applicable, implement preventive measures; and best practices in how to document findings, actions, and outcomes. This course wraps up with an exercise assignment to identify, resolve, verify, and document computer problems, while considering policies, procedures, and impacts. This course can be used to help prepare for the 220-1001: CompTIA A+ certification exam.

WHAT YOU WILL LEARN

  • recognize and consider corporate policies, procedures, and impacts before implementing changes
    perform steps such as questioning the user and inquiring about environmental and infrastructure changes
    conduct external or internal research based on symptoms
    determine the next steps to resolve problem
  • establish a plan of action to resolve the problem and implement the solution
    verify full system functionality and, if applicable, implement preventive measures
    document findings, actions, and outcomes
    identify, resolve, verify, and document computer problems, while considering policies, procedures, and impacts

IN THIS COURSE

  • Playable
    1. 
    Resolving Problems
    4m 26s
    UP NEXT
  • Playable
    2. 
    Identifying the Problem
    5m 24s
  • Locked
    3. 
    Establishing a Theory of Probable Cause
    4m 13s
  • Locked
    4. 
    Test the Theory to Determine Cause
    4m 1s
  • Locked
    5. 
    Establish a Plan of Action
    5m 18s
  • Locked
    6. 
    Verify Functionality
    3m 8s
  • Locked
    7. 
    Document Findings
    3m 53s
  • Locked
    8. 
    Exercise: Solving Computer Problems
    3m 54s

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