CompTIA A+ 220-1002: Software Troubleshooting

  • 9 Videos | 59m 35s
  • Includes Assessment
  • Earns a Badge
Likes 56 Likes 56
Diagnosing problems within a network or a computer requires a special and versatile toolbox for the IT specialist. This 9-video series outlines many popular troubleshooting tools and practical strategies needed to quickly isolate all kinds of problems, regardless of platform, and resolve them, to help restore normal working conditions efficiently and quickly. Various process checklists are invaluable—the five-step system checklist, the six-step analyzing systems, the seven-step remediation of malware, all discussed here. Is the problem widespread or limited to one machine? Has anything significant been installed recently—hardware or software? Are users plagued by popups, spam, slow bootups, or slow performance? Do specific security issues need addressing? Is a Web-based email application (Hotmail, Yahoo, G-mail accounts) involved? If malware is suspected or discovered, the system is often infected; one machine or many may need to be rebooted, restarted, and cleaned—and antivirus or antimalware installed. Learn what to do and when to do it, from rolling back updates to restarting service. Course helps prepare for CompTIA+ certification exam 220-1002.

WHAT YOU WILL LEARN

  • implement the five step system checklist and the six step process for analyzing symptoms
    identify and troubleshoot critical OS issues
    troubleshoot Windows OS issues by recognizing common symptoms and applying common solutions to some of the most pervasive errors
    troubleshoot security issues by recognizing common symptoms and applying common solutions to some of the most pervasive security risks
    troubleshoot specific security issues with quick diagnosis and remediation
  • implement the seven step process to remediate infected systems
    remediate mobile OS and application issues
    secure mobile devices suffering common mobile os security issues
    demonstrate an understanding of the steps in the troubleshooting process and a familiarity with the tools and solutions

IN THIS COURSE

  • Playable
    1. 
    Analyze Microsoft Windows OS Problems
    6m 54s
    UP NEXT
  • Playable
    2. 
    Troubleshoot Microsoft Windows OS Problems
    7m 30s
  • Locked
    3. 
    Common Symptoms and Solutions
    7m 59s
  • Locked
    4. 
    Common Security Issues
    7m 13s
  • Locked
    5. 
    Specific Security Issues
    6m 52s
  • Locked
    6. 
    Best Practices for Malware Removal
    5m 53s
  • Locked
    7. 
    Troubleshoot Mobile OS and App Issues
    5m 22s
  • Locked
    8. 
    Troubleshoot Mobile OS Security Issues
    5m
  • Locked
    9. 
    Exercise: Troubleshooting Software
    2m 54s

EARN A DIGITAL BADGE WHEN YOU COMPLETE THIS COURSE

Skillsoft is providing you the opportunity to earn a digital badge upon successful completion of this course, which can be shared on any social network or business platform

Digital badges are yours to keep, forever.

YOU MIGHT ALSO LIKE

Likes 41 Likes 41  
Likes 108 Likes 108  

PEOPLE WHO VIEWED THIS ALSO VIEWED THESE