CompTIA A+ Core 1: Best Practices for Resolving Problems

CompTIA A+    |    Beginner
  • 13 Videos | 1h 27m 4s
  • Includes Assessment
  • Earns a Badge
In any technological environment, problems are inevitable. In this course, learners will look at detailed approaches to resolving issues by examining the six-step troubleshooting methodology used to resolve problems with computer systems. Begin by considering the impact of corporate policies and procedures before implementing changes. Learn steps for identifying a problem, such as questioning the user and inquiring about environmental and infrastructure changes. Discover how to conduct external or internal research based on symptoms so that you can establish a theory of probable cause, test the theory, and evaluate your test results. Next, you will learn how to establish a plan of action to resolve the problem and implement the solution, verify full system functionality, and implement preventive measures. Review best practices to document findings, actions, and outcomes. Finally, explore systems and troubleshooting techniques when dealing with hardware components, storage devices, displays, and mobile devices. This course will prepare learners for the CompTIA A+ Core 1 (220-1101) certification.

WHAT YOU WILL LEARN

  • discover the key concepts covered in this course
    recognize and consider corporate policies, procedures, and impacts before implementing changes
    list steps for identifying a problem, such as questioning the user and inquiring about environmental and infrastructure changes
    recognize how to conduct external or internal research based on symptoms
    determine the next steps to resolve a problem
    outline a plan of action to resolve the problem and implement the solution
    verify full system functionality and, if applicable, implement preventive measures
  • recognize how to document findings, actions, and outcomes
    recognize how to troubleshoot and diagnose problems with motherboards, RAM, CPU, and power related issues
    recognize how to troubleshoot and diagnose problems with storage drives and RAID arrays
    recognize how to troubleshoot and diagnose problems with video, projector, and display issues
    recognize how to troubleshoot common issues with mobile devices
    summarize the key concepts covered in this course

IN THIS COURSE

  • Playable
    1. 
    Course Overview
    1m 48s
    UP NEXT
  • Playable
    2. 
    Resolving Problems
    5m 46s
  • Locked
    3. 
    Identifying the Problem
    6m 18s
  • Locked
    4. 
    Establishing a Theory of Probable Cause
    3m 24s
  • Locked
    5. 
    Test the Theory to Determine Cause
    5m 24s
  • Locked
    6. 
    Establish a Plan of Action
    6m 10s
  • Locked
    7. 
    Verify System Functionality
    5m 33s
  • Locked
    8. 
    Document Findings
    5m 52s
  • Locked
    9. 
    Common Motherboard, RAM, CPU, and Power Symptoms
    11m 16s
  • Locked
    10. 
    Common Storage Drives and RAID Array Symptoms
    10m 56s
  • Locked
    11. 
    Common Issues with Display Devices
    10m 19s
  • Locked
    12. 
    Common Issues with Mobile Devices
    13m 30s
  • Locked
    13. 
    Course Summary
    48s

EARN A DIGITAL BADGE WHEN YOU COMPLETE THIS COURSE

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