CompTIA A+ Core 1: Best Practices for Resolving Problems
CompTIA A+
| Beginner
- 13 videos | 1h 27m 4s
- Includes Assessment
- Earns a Badge
In any technological environment, problems are inevitable. In this course, learners will look at detailed approaches to resolving issues by examining the six-step troubleshooting methodology used to resolve problems with computer systems. Begin by considering the impact of corporate policies and procedures before implementing changes. Learn steps for identifying a problem, such as questioning the user and inquiring about environmental and infrastructure changes. Discover how to conduct external or internal research based on symptoms so that you can establish a theory of probable cause, test the theory, and evaluate your test results. Next, you will learn how to establish a plan of action to resolve the problem and implement the solution, verify full system functionality, and implement preventive measures. Review best practices to document findings, actions, and outcomes. Finally, explore systems and troubleshooting techniques when dealing with hardware components, storage devices, displays, and mobile devices. This course will prepare learners for the CompTIA A+ Core 1 (220-1101) certification.
WHAT YOU WILL LEARN
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discover the key concepts covered in this courserecognize and consider corporate policies, procedures, and impacts before implementing changeslist steps for identifying a problem, such as questioning the user and inquiring about environmental and infrastructure changesrecognize how to conduct external or internal research based on symptomsdetermine the next steps to resolve a problemoutline a plan of action to resolve the problem and implement the solutionverify full system functionality and, if applicable, implement preventive measures
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recognize how to document findings, actions, and outcomesrecognize how to troubleshoot and diagnose problems with motherboards, RAM, CPU, and power related issuesrecognize how to troubleshoot and diagnose problems with storage drives and RAID arraysrecognize how to troubleshoot and diagnose problems with video, projector, and display issuesrecognize how to troubleshoot common issues with mobile devicessummarize the key concepts covered in this course
IN THIS COURSE
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1.Course Overview1m 48sUP NEXT
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2.Resolving Problems5m 46s
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3.Identifying the Problem6m 18s
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4.Establishing a Theory of Probable Cause3m 24s
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5.Test the Theory to Determine Cause5m 24s
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6.Establish a Plan of Action6m 10s
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7.Verify System Functionality5m 33s
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8.Document Findings5m 52s
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9.Common Motherboard, RAM, CPU, and Power Symptoms11m 16s
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10.Common Storage Drives and RAID Array Symptoms10m 56s
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11.Common Issues with Display Devices10m 19s
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12.Common Issues with Mobile Devices13m 30s
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13.Course Summary48s
EARN A DIGITAL BADGE WHEN YOU COMPLETE THIS COURSE
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