CompTIA A+ Core 2: Information Management & Change Management Processes

CompTIA A+    |    Beginner
  • 11 Videos | 55m 31s
  • Includes Assessment
  • Earns a Badge
Ticketing systems are a great way to collect user and device information, descriptions of problems, and problem resolutions. This course will explore ticketing and asset management systems and how these systems capture information about events and resources. Explore document types such as acceptable use policies, compliance, and network topology diagrams. Discover components of a typical standard operating procedure, including procedures for custom installation of software packages. Next, consider the importance of knowledge base articles and explore best practices for documenting business processes, including rollback plans, sandbox testing, and responsible staff members. Lastly, explore considerations when explaining basic change management best practices. This course is part of a series that will help you prepare for the CompTIA A+ Core 2 (220-1102) certification exam.

WHAT YOU WILL LEARN

  • discover the key concepts covered in this course
    outline ticketing systems and common information associated to a request for assistance
    recognize the importance of clear, concise written communication including problem description, progress notes, and problem resolutions
    outline asset management including aspects such as inventory lists, asset tags, database systems
    list common types of documents used in support systems information management including acceptable use policies, compliance, and network topology diagrams
    list components of a typical standard operating procedure including procedures for custom installation of software package
  • recognize the importance of new user setup checklists and end-user termination checklists
    outline how to locate and leverage knowledge base articles
    outline best practices for documenting business processes including rollback plans, sandbox testing, and responsible staff members
    list considerations when explaining basic change management best practices
    summarize the key concepts covered in this course

IN THIS COURSE

  • Playable
    1. 
    Course Overview
    1m 32s
    UP NEXT
  • Playable
    2. 
    Ticketing Systems
    6m 50s
  • Locked
    3. 
    Written Communication
    5m 15s
  • Locked
    4. 
    Asset Management
    6m 43s
  • Locked
    5. 
    Information Management Documentation
    6m 36s
  • Locked
    6. 
    Standard Operating Procedures
    6m 47s
  • Locked
    7. 
    Onboarding and Offboarding Users
    4m 25s
  • Locked
    8. 
    Knowledge Base Articles
    5m 2s
  • Locked
    9. 
    Business Process Documentation
    5m 39s
  • Locked
    10. 
    Change Management
    6m 5s
  • Locked
    11. 
    Course Summary
    38s

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