Customer Service: Fostering a Service Mindset

  • 7 Videos | 35m 24s
  • Includes Assessment
  • Earns a Badge
  • Certification CPE
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Success is both an outcome and a mindset. Professionals who wish to provide a truly exceptional level of customer service approach each interaction with the right mindset and attitude. Without understanding how mindset impacts service ability, you compromise your potential and that of the organization, which ultimately results in a poor customer service experience. Focusing on your service mindset and attitude will ensure your professional values will manifest in each service interaction. In this course, you’ll learn how moving to a different mindset can help you deliver outstanding customer service, and what key practices can help establish a good personal mindset for any service situation. You’ll also learn to recognize how professional values manifest during customer service interactions, how to develop an attitude of a customer service professional, and what strategies demonstrate a customer-centric service mindset. This course was developed with subject matter provided by NueBridge (www.nuebridge.com) which has extensive expertise in customer experience and management across multiple industries around the world.

WHAT YOU WILL LEARN

  • discover the key concepts covered in this course
    identify key factors that build a customer service mentality
    recognize key practices that can help establish a good personal mindset for any service situation
    recognize how professional values manifest during customer service interactions
  • identify key elements of a professional customer service attitude
    recognize strategies that demonstrate a customer-centric service mindset
    reflect on what you've learned

IN THIS COURSE

  • Playable
    1. 
    Customer Service: Fostering a Service Mindset
    1m 4s
    UP NEXT
  • Playable
    2. 
    Moving to a Mindset of Outstanding Customer Service
    4m 13s
  • Locked
    3. 
    Enriching Your Personal Mindset
    5m 45s
  • Locked
    4. 
    Manifesting Professional Values in Customer Service
    5m 14s
  • Locked
    5. 
    Developing a Professional Customer Service Attitude
    4m 42s
  • Locked
    6. 
    Delivering a Customer-centric Service Experience
    5m 39s
  • Locked
    7. 
    Let's Review
    1m 18s

EARN A DIGITAL BADGE WHEN YOU COMPLETE THIS COURSE

Skillsoft is providing you the opportunity to earn a digital badge upon successful completion of this course, which can be shared on any social network or business platform

Digital badges are yours to keep, forever.

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