Customer Service: Fostering a Service Mindset
Everyone
- 7 videos | 27m 54s
- Includes Assessment
- Earns a Badge
- CPE
Success is both an outcome and a mindset. Professionals who wish to provide a truly exceptional level of customer service approach each interaction with the right mindset and attitude. Without understanding how mindset impacts service ability, you compromise your potential and that of the organization, which ultimately results in a poor customer service experience. Focusing on your service mindset and attitude will ensure your professional values will manifest in each service interaction. In this course, you'll learn how moving to a different mindset can help you deliver outstanding customer service, and what key practices can help establish a good personal mindset for any service situation. You'll also learn to recognize how professional values manifest during customer service interactions, how to develop an attitude of a customer service professional, and what strategies demonstrate a customer-centric service mindset. This course was developed with subject matter provided by NueBridge (www.nuebridge.com) which has extensive expertise in customer experience and management across multiple industries around the world.
WHAT YOU WILL LEARN
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discover the key concepts covered in this course
identify key factors that build a customer service mentality
recognize key practices that can help establish a good personal mindset for any service situation
recognize how professional values manifest during customer service interactions -
identify key elements of a professional customer service attitude
recognize strategies that demonstrate a customer-centric service mindset
reflect on what you've learned
IN THIS COURSE
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1m 4sIn this video, you will be introduced to the key concepts that will be covered in this course. You'll discover techniques and strategies for building the professional mindset and attitude necessary to provide world-class customer service. FREE ACCESS
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4m 13sA positive, professional attitude is essential to successful customer service. Developing a growth mindset, along with the ability to reframe negative thoughts and responses into positive action, are imperative for resolving customer issues. In this video, you'll explore the factors that define and demonstrate a growth mindset. FREE ACCESS
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3. Enriching Your Personal Mindset5m 45sSelf-motivation and flexibility are key to a positive customer service mindset. In this video, you'll explore best practices that can help establish a good personal mindset for dealing with any service situation. FREE ACCESS
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4. Manifesting Professional Values in Customer Service5m 14sHolding professional values is a given for successful customer service professionals, but it may not always be clear how they directly affect the process of problem resolution. In this video, you'll explore how professional values manifest during customer service interactions. FREE ACCESS
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5. Developing a Professional Customer Service Attitude4m 42sAs a customer service professional, your attitude can make or break your performance, and in this video, you'll look at the key elements necessary for meeting and exceeding customer expectations. FREE ACCESS
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6. Delivering a Customer-centric Service Experience5m 39sDeveloping a mindset and showing it during customer service interactions are two different things. After completing this video, you'll be able to recognize and deploy strategies that demonstrate a customer-centric service mindset. FREE ACCESS
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7. Let's Review1m 18sThis video summarizes the key concepts covered in the course Customer Service Success: Fostering a Service Mindset. FREE ACCESS
EARN A DIGITAL BADGE WHEN YOU COMPLETE THIS COURSE
Skillsoft is providing you the opportunity to earn a digital badge upon successful completion on some of our courses, which can be shared on any social network or business platform.
Digital badges are yours to keep, forever.
