Writing Effective E-mails and Instant Messages

Everyone
  • 7 videos | 17m 39s
  • Includes Assessment
  • Earns a Badge
  • Certification CPE
Rating 4.5 of 11749 users Rating 4.5 of 11749 users (11749)
Email has become an indispensable communication tool for organizations, and plays a vital role in how they conduct business and maintain their operations. As a result, one of the most important communication skills to have in the workplace today is email etiquette. It can help ensure you get messages across quickly, appropriately, and concisely. In this course, you'll learn some tried and tested guidelines for writing emails. You'll explore the fundamental elements of written communication that every email should contain, and the importance of keeping emails concise. The course also covers the etiquette associated with using instant messaging programs as an extension of email.

WHAT YOU WILL LEARN

  • Recognize the appropriate use of basic rules of etiquette related to the tone and formatting of e-mails
    Recognize the appropriate use of basic rules of etiquette related to answering e-mails
    Identify appropriate ways to use the "from" field and subject line in e-mails
  • Recognize effective ways to write the parts of an e-mail message
    Identify guidelines for keeping e-mails concise
    Recognize appropriate usage of basic rules of im etiquette

IN THIS COURSE

  • 37s
  • 3m 14s
    It's easier to fire off a quick e-mail than hold a face-to-face meeting or pick up the phone. But this simple solution can end up taking more time, particularly if your e-mail is unclear. Following basic rules of e-mail etiquette will ensure your messages are professional and make the right impression. FREE ACCESS
  • Locked
    3.  E-mail Etiquette: Answering an E-mail
    2m 57s
    In this video, find out how to recognize the appropriate use of basic rules of etiquette related to answering emails. FREE ACCESS
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    4.  E-mail Components: From Who? About What?
    2m 50s
    Learn how to identify appropriate ways to use the "From" field and subject line in emails. FREE ACCESS
  • Locked
    5.  E-mail Components: Framing and Writing Your Message
    2m 32s
    In this video, you will learn how to recognize effective ways to write the parts of an email message. FREE ACCESS
  • Locked
    6.  Who Has Time for Long E-mails?
    2m 49s
    During this video, you will discover how to identify guidelines for keeping e-mails concise. FREE ACCESS
  • Locked
    7.  Using Instant Messaging at Work
    2m 41s
    Discover how to recognize appropriate usage of basic rules of etiquette for instant messaging. FREE ACCESS

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