Writing Effective E-mails and Instant Messages

  • 7 Videos | 26m 39s
  • Includes Assessment
  • Earns a Badge
  • Certification CPE
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Email has become an indispensable communication tool for organizations, and plays a vital role in how they conduct business and maintain their operations. As a result, one of the most important communication skills to have in the workplace today is email etiquette. It can help ensure you get messages across quickly, appropriately, and concisely. In this course, you’ll learn some tried and tested guidelines for writing emails. You’ll explore the fundamental elements of written communication that every email should contain, and the importance of keeping emails concise. The course also covers the etiquette associated with using instant messaging programs as an extension of email.

WHAT YOU WILL LEARN

  • recognize the appropriate use of basic rules of etiquette related to the tone and formatting of e-mails
    recognize the appropriate use of basic rules of etiquette related to answering e-mails
    identify appropriate ways to use the "From" field and subject line in e-mails
  • recognize effective ways to write the parts of an e-mail message
    identify guidelines for keeping e-mails concise
    recognize appropriate usage of basic rules of IM etiquette

IN THIS COURSE

  • Playable
    1. 
    Writing Effective E-mails and Instant Messages
    37s
    UP NEXT
  • Playable
    2. 
    E-mail Etiquette: Tone and Formatting
    3m 14s
  • Locked
    3. 
    E-mail Etiquette: Answering an E-mail
    2m 57s
  • Locked
    4. 
    E-mail Components: From Who? About What?
    2m 50s
  • Locked
    5. 
    E-mail Components: Framing and Writing Your Message
    2m 32s
  • Locked
    6. 
    Who Has Time for Long E-mails?
    2m 49s
  • Locked
    7. 
    Using Instant Messaging at Work
    2m 41s

EARN A DIGITAL BADGE WHEN YOU COMPLETE THIS COURSE

Skillsoft is providing you the opportunity to earn a digital badge upon successful completion of this course, which can be shared on any social network or business platform

Digital badges are yours to keep, forever.

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