Embracing the Digital Opportunity
Everyone
- 7 videos | 28m 26s
- Includes Assessment
- Earns a Badge
- CPE
The growth of mobile devices and social media have dramatically changed how consumers interact online. This has had a profound effect on how businesses market services and products to their customers. The facts about Digital are compelling. People prefer to interact online, mobile devices now account for over 50 percent of web page views, the current worldwide total number of Internet users is 4.5 billion, and social media users worldwide represent 3.2 billion people. In this course, you'll learn how digital provides opportunities for understanding the customer journey, creating sustainable business growth, and fostering more highly functioning organizations, teams, and individuals. You'll also learn how organizations can benefit from applying digital technologies and practices to their marketing plans and strategies. This course was developed in partnership with the Digital Marketing Institute. (www.digitalmarketinginstitute.com) For those who are interested in pursuing a certification, please contact the Digital Marketing Institute directly via this website: https://digitalmarketinginstitute.com/lp/skillsoft
WHAT YOU WILL LEARN
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discover the key concepts covered in this course
identify the opportunities and challenges for businesses as consumer behavior changes with advances in digital technology
recognize how businesses need to adapt to fulfill changing customer expectations in response to advances in digital technology
identify how digital technology has disrupted both the structure of businesses and how they market services and products to customers -
match the stages of the customer journey to their associated digital touchpoints and the behaviors they typically drive
identify the opportunities and challenges digital innovation and transformation present for all functions within an organization
recognize that adopting digital best practices can help grow and sustain a business and present opportunities for organizations
IN THIS COURSE
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57sAfter completing this video, you will be able to discover the key concepts covered in this course. FREE ACCESS
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4m 57sAfter completing this video, you will be able to identify the opportunities and challenges for businesses as consumer behavior changes with advances in digital technology. FREE ACCESS
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3. Customer Expectations4m 23sAfter completing this video, you will be able to recognize how businesses need to adapt to fulfill changing customer expectations in response to advances in digital technology. FREE ACCESS
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4. Digital Disruption5m 35sAfter completing this video, you will be able to identify how digital technology has disrupted both the structure of businesses and how they market services and products to customers. FREE ACCESS
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5. The Digital Customer Journey4m 25sAfter completing this video, you will be able to match the stages of the customer journey to their associated digital touchpoints and the behaviors they typically drive. FREE ACCESS
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6. Digital and Your Organization2m 59sAfter completing this video, you will be able to identify the opportunities and challenges digital innovation and transformation present for all functions within an organization. FREE ACCESS
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7. Digital Impacts on Business Growth and Opportunity5m 11sAfter completing this video, you will be able to recognize that adopting digital best practices can help grow and sustain a business and present opportunities for organizations. FREE ACCESS
EARN A DIGITAL BADGE WHEN YOU COMPLETE THIS COURSE
Skillsoft is providing you the opportunity to earn a digital badge upon successful completion on some of our courses, which can be shared on any social network or business platform.
Digital badges are yours to keep, forever.
