Enhancing the Customer Experience with HCI

  • 6 Videos | 23m 35s
  • Includes Assessment
  • Earns a Badge
  • Certification CPE
  • Certification PMI PDU
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Human-computer interaction (HCI) deals with how people and automated systems interact and communicate with each other. It's an academic, often theoretical field that overlaps with the User Interface, or UI, and the User Experience, UX, to explore and improve the way that humans interact with the digital world. The field of HCI seeks to understand what it means to be a user of a computer, and by extension, tablets, smartphones, digital personal assistants, and the like, and how to create the kinds of products and services that will work seamlessly. As such, HCI is being utilized by businesses to add value to their enterprise in many different ways. In this course, you'll learn about enhancing the customer experience through HCI and explore possible customer barriers and technical limitations involved. You'll also learn to recognize best practices for developing HCI applications and identify current HCI trends. This course covers the benefits, challenges, best practices, and trends of HCI.

WHAT YOU WILL LEARN

  • There is no objective for the Course Overview
    recognize the ways HCI can enhance the customer experience
    recognize common customer barriers to HCI
  • recognize some of the technical HCI challenges your organization may face
    identify best practices for designing and developing HCI applications
    identify current trends in HCI development and application

IN THIS COURSE

  • Playable
    1. 
    Enhancing the Customer Experience with HCI
    1m 37s
    UP NEXT
  • Playable
    2. 
    Exploring the Value of HCI
    5m 3s
  • Locked
    3. 
    Exploring Customer Barriers to HCI
    4m 42s
  • Locked
    4. 
    Understanding Technical Limitations of Voice-based HCI
    4m 10s
  • Locked
    5. 
    Exploring HCI Best Practices
    4m 7s
  • Locked
    6. 
    Exploring HCI Trends
    3m 56s

EARN A DIGITAL BADGE WHEN YOU COMPLETE THIS COURSE

Skillsoft is providing you the opportunity to earn a digital badge upon successful completion of this course, which can be shared on any social network or business platform

Digital badges are yours to keep, forever.

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