Enhancing the Customer Experience with HCI
Everyone
- 6 videos | 23m 35s
- Includes Assessment
- Earns a Badge
- CPE
- PMI PDU
Human-computer interaction (HCI) deals with how people and automated systems interact and communicate with each other. It's an academic, often theoretical field that overlaps with the User Interface, or UI, and the User Experience, UX, to explore and improve the way that humans interact with the digital world. The field of HCI seeks to understand what it means to be a user of a computer, and by extension, tablets, smartphones, digital personal assistants, and the like, and how to create the kinds of products and services that will work seamlessly. As such, HCI is being utilized by businesses to add value to their enterprise in many different ways. In this course, you'll learn about enhancing the customer experience through HCI and explore possible customer barriers and technical limitations involved. You'll also learn to recognize best practices for developing HCI applications and identify current HCI trends. This course covers the benefits, challenges, best practices, and trends of HCI.
WHAT YOU WILL LEARN
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There is no objective for the Course Overview
recognize the ways HCI can enhance the customer experience
recognize common customer barriers to HCI -
recognize some of the technical HCI challenges your organization may face
identify best practices for designing and developing HCI applications
identify current trends in HCI development and application
IN THIS COURSE
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1m 37sIn this course, you'll learn about enhancing the customer experience through HCI and explore possible customer barriers and technical limitations involved. You'll also recognize best practices for developing HCI applications and identify current HCI trends. FREE ACCESS
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5m 3sIn this video, you will learn how to recognize the ways human-computer interaction can enhance the customer experience. FREE ACCESS
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3. Exploring Customer Barriers to HCI4m 42sDuring this video, you will learn how to recognize common customer barriers to human-computer interaction. FREE ACCESS
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4. Understanding Technical Limitations of Voice-based HCI4m 10sHCI, human-computer interaction, is designed to produce interactive products that are user-friendly. Like any other technology, however, it has its limitations, and due to the diverse abilities, needs, and concerns of its prospective users, these need to be considered. By keeping the challenges posed by these limitations in mind, you can identify those most relevant to your organization and plan your HCI strategy accordingly. FREE ACCESS
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5. Exploring HCI Best Practices4m 7sIn this video, find out how to identify best practices for designing and developing HCI applications. FREE ACCESS
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6. Exploring HCI Trends3m 56sHCI technology is constantly evolving. In order to remain competitive, companies should keep the evolving nature of technology in mind when planning a long-term HCI strategy. FREE ACCESS
EARN A DIGITAL BADGE WHEN YOU COMPLETE THIS COURSE
Skillsoft is providing you the opportunity to earn a digital badge upon successful completion on some of our courses, which can be shared on any social network or business platform.
Digital badges are yours to keep, forever.
