Enhancing the Customer Experience with HCI

Everyone
  • 6 videos | 23m 35s
  • Includes Assessment
  • Earns a Badge
  • Certification CPE
  • Certification PMI PDU
Rating 4.4 of 394 users Rating 4.4 of 394 users (394)
Human-computer interaction (HCI) deals with how people and automated systems interact and communicate with each other. It's an academic, often theoretical field that overlaps with the User Interface, or UI, and the User Experience, UX, to explore and improve the way that humans interact with the digital world. The field of HCI seeks to understand what it means to be a user of a computer, and by extension, tablets, smartphones, digital personal assistants, and the like, and how to create the kinds of products and services that will work seamlessly. As such, HCI is being utilized by businesses to add value to their enterprise in many different ways. In this course, you'll learn about enhancing the customer experience through HCI and explore possible customer barriers and technical limitations involved. You'll also learn to recognize best practices for developing HCI applications and identify current HCI trends. This course covers the benefits, challenges, best practices, and trends of HCI.

WHAT YOU WILL LEARN

  • There is no objective for the course overview
    Recognize the ways hci can enhance the customer experience
    Recognize common customer barriers to hci
  • Recognize some of the technical hci challenges your organization may face
    Identify best practices for designing and developing hci applications
    Identify current trends in hci development and application

IN THIS COURSE

  • 1m 37s
    In this course, you'll learn about enhancing the customer experience through HCI and explore possible customer barriers and technical limitations involved. You'll also recognize best practices for developing HCI applications and identify current HCI trends. FREE ACCESS
  • 5m 3s
    In this video, you will learn how to recognize the ways human-computer interaction can enhance the customer experience. FREE ACCESS
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    3.  Exploring Customer Barriers to HCI
    4m 42s
    During this video, you will learn how to recognize common customer barriers to human-computer interaction. FREE ACCESS
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    4.  Understanding Technical Limitations of Voice-based HCI
    4m 10s
    HCI, human-computer interaction, is designed to produce interactive products that are user-friendly. Like any other technology, however, it has its limitations, and due to the diverse abilities, needs, and concerns of its prospective users, these need to be considered. By keeping the challenges posed by these limitations in mind, you can identify those most relevant to your organization and plan your HCI strategy accordingly. FREE ACCESS
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    5.  Exploring HCI Best Practices
    4m 7s
    In this video, find out how to identify best practices for designing and developing HCI applications. FREE ACCESS
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    6.  Exploring HCI Trends
    3m 56s
    HCI technology is constantly evolving. In order to remain competitive, companies should keep the evolving nature of technology in mind when planning a long-term HCI strategy. FREE ACCESS

EARN A DIGITAL BADGE WHEN YOU COMPLETE THIS COURSE

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