Getting Started with Design Thinking

  • 7 Videos | 23m 7s
  • Includes Assessment
  • Earns a Badge
  • Certification CPE
  • Certification PMI PDU
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The main aim of your organization's product or service is to help your customers achieve a specific goal or overcome a problem. This is where the concept of design thinking comes in. Design thinking is a customer-centric approach to determining how best to meet customer needs. In this course, you'll explore ways to develop customer focus to help you define problems. You'll explore design thinking strategies, including how to reframe problems, how to brainstorm solutions, and when to use prototypes. You'll also identify best practices for user testing, as well as for and gathering and reviewing feedback for effective problem solving.

WHAT YOU WILL LEARN

  • identify the characteristics of design thinking
    recognize ways to see through the customer’s eyes
    identify the steps for reframing a problem
  • describe the elements of customer-centric brainstorming
    identify uses for prototyping
    identify best practices for conducting user tests

IN THIS COURSE

  • Playable
    1. 
    Getting Started with Design Thinking
    45s
    UP NEXT
  • Playable
    2. 
    Introduction to Design Thinking
    4m 4s
  • Locked
    3. 
    Empathizing with Customers
    3m 40s
  • Locked
    4. 
    Defining Problems from the Customer's Perspective
    3m 47s
  • Locked
    5. 
    Brainstorming Customer-centric Solutions
    3m 34s
  • Locked
    6. 
    Prototyping to Visualize Solutions
    3m 36s
  • Locked
    7. 
    Testing and Refining Solutions
    3m 41s

EARN A DIGITAL BADGE WHEN YOU COMPLETE THIS COURSE

Skillsoft is providing you the opportunity to earn a digital badge upon successful completion of this course, which can be shared on any social network or business platform

Digital badges are yours to keep, forever.

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