Information Systems Operations Management
CISA 2016
| Expert
- 10 videos | 51m 49s
- Includes Assessment
- Earns a Badge
Ensuring your organization has an effective governance framework in place includes managing risks and resources. Explore best practices for IS operations, change management, and IT asset management.
WHAT YOU WILL LEARN
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recognize the task and knowledge statements of domain 4
identify characteristics and best practices of IS operations management
identify characteristics of IT service management frameworks, and best practices
identify best practices for IS operations
identify problem management and support/help desk best practices -
identify characteristics and best practices of change management, release management and quality assurance in IS operations
identify characteristics and best practices for IT asset management
distinguish between computer hardware components and architectures
identify characteristics and best practices for hardware maintenance and hardware monitoring
identify characteristics and best practices for capacity management activities
IN THIS COURSE
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1.Domain 4 Overview1m 58sUP NEXT
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2.Management of IS Operations4m 29s
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3.IT Service Management6m 15s
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4.IS Operations5m 22s
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5.Incident and Problem Management and Support4m 30s
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6.Change Management5m 44s
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7.IT Asset Management5m 4s
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8.Computer Hardware Components and Architectures9m 32s
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9.Hardware Maintenance and Monitoring3m 54s
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10.Capacity Management5m 3s
EARN A DIGITAL BADGE WHEN YOU COMPLETE THIS COURSE
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