Managing Microsoft Teams: Monitoring & Analyzing Service Usage

Microsoft Teams 2021    |    Intermediate
  • 20 videos | 1h 55m 2s
  • Includes Assessment
  • Earns a Badge
Likes 11 Likes 11
Microsoft Teams offers several analytics and reporting features that help gain insight into how users are using Teams to collaborate and improve productivity. Optimize user experience by reviewing analytic data and learn how users are communicating, and which devices are being used to connect to Teams. In this course, you'll explore how to view and interpret Microsoft Teams and Microsoft 365 usage reports. You'll then discover how to optimize and analyze call quality using Call analytics and the Call Quality Dashboard. Lastly, you'll discover how to use Power BI to identify call quality issues. This course is one of several that will help prepare learners for the MS-700: Managing Microsoft Teams certification exam.


  • discover the key concepts covered in this course
    view and interpret usage reports in the Microsoft Teams admin center
    view and interpret user activity reports in Microsoft Teams admin center
    view and interpret app usage reports in Microsoft Teams admin center
    view and interpret device usage reports in Microsoft Teams admin center
    view and interpret PSTN Blocked Users Reports including blocked users, minute pools, and usage reports
    view and interpret Microsoft Teams live event usage reports
    provide an overview of Microsoft 365 usage reports
    demonstrate how to navigate and utilize Microsoft 365 usage reports
    demonstrate how to customize Microsoft 365 usage reports
  • describe how to monitor and improve call quality for Teams
    recognize how to set up call analytics for Teams
    provide an overview of the Call Quality Dashboard (CQD)
    provide an overview of Call Quality Dashboard (CQD) data and reporting features
    demonstrate how to setup the Call Quality Dashboard (CQD) and how to assign admin roles for access to CQD
    recognize how to use Call Quality Dashboard (CQD) to manage call and meeting quality in Teams
    recognize how to use Power BI to analyze CQD data in Teams
    install Power BI Connector to use CQD query templates
    view Microsoft Teams utilization in Power BI using CQD data
    summarize the key concepts covered in this course


  • Playable
    1.  Course Overview
    1m 59s
  • Playable
    2.  Viewing and Interpreting Usage Reports
    5m 25s
  • Locked
    3.  Viewing and Interpreting User Activity Reports
    5m 31s
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    4.  Viewing and Interpreting App Usage Reports
    4m 9s
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    5.  Viewing and Interpreting Device Usage Reports
    4m 50s
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    6.  Viewing and Interpreting PSTN Reports
    6m 51s
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    7.  Viewing and Interpreting Live Event Usage Reports
    3m 27s
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    8.  Microsoft 365 Usage Reports
    4m 54s
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    9.  Utilizing Microsoft 365 Usage Reports
    5m 24s
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    10.  Customizing Microsoft 365 Usage Reports
    6m 40s
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    11.  Monitoring Call Quality in Teams
    5m 39s
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    12.  Call Quality and Connection Problems
    6m 35s
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    13.  Microsoft Call Quality Dashboard
    5m 39s
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    14.  Call Quality Dashboard Data and Reports
    10m 37s
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    15.  Setting Up the Call Quality Dashboard
    7m 51s
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    16.  Call and Meeting Quality Management
    11m 5s
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    17.  Power BI to Analyze CQD Data
    5m 40s
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    18.  Installing the Power BI Connector
    4m 38s
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    19.  Viewing Microsoft Teams Utilization
    7m 8s
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    20.  Course Summary
    1m 1s


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