Managing Microsoft Teams: Monitoring & Analyzing Service Usage

Microsoft Teams 2021    |    Intermediate
  • 20 Videos | 1h 55m 2s
  • Includes Assessment
  • Earns a Badge
Microsoft Teams offers several analytics and reporting features that help gain insight into how users are using Teams to collaborate and improve productivity. Optimize user experience by reviewing analytic data and learn how users are communicating, and which devices are being used to connect to Teams. In this course, you'll explore how to view and interpret Microsoft Teams and Microsoft 365 usage reports. You'll then discover how to optimize and analyze call quality using Call analytics and the Call Quality Dashboard. Lastly, you'll discover how to use Power BI to identify call quality issues. This course is one of several that will help prepare learners for the MS-700: Managing Microsoft Teams certification exam.

WHAT YOU WILL LEARN

  • discover the key concepts covered in this course
    view and interpret usage reports in the Microsoft Teams admin center
    view and interpret user activity reports in Microsoft Teams admin center
    view and interpret app usage reports in Microsoft Teams admin center
    view and interpret device usage reports in Microsoft Teams admin center
    view and interpret PSTN Blocked Users Reports including blocked users, minute pools, and usage reports
    view and interpret Microsoft Teams live event usage reports
    provide an overview of Microsoft 365 usage reports
    demonstrate how to navigate and utilize Microsoft 365 usage reports
    demonstrate how to customize Microsoft 365 usage reports
  • describe how to monitor and improve call quality for Teams
    recognize how to set up call analytics for Teams
    provide an overview of the Call Quality Dashboard (CQD)
    provide an overview of Call Quality Dashboard (CQD) data and reporting features
    demonstrate how to setup the Call Quality Dashboard (CQD) and how to assign admin roles for access to CQD
    recognize how to use Call Quality Dashboard (CQD) to manage call and meeting quality in Teams
    recognize how to use Power BI to analyze CQD data in Teams
    install Power BI Connector to use CQD query templates
    view Microsoft Teams utilization in Power BI using CQD data
    summarize the key concepts covered in this course

IN THIS COURSE

  • Playable
    1. 
    Course Overview
    1m 59s
    UP NEXT
  • Playable
    2. 
    Viewing and Interpreting Usage Reports
    5m 25s
  • Locked
    3. 
    Viewing and Interpreting User Activity Reports
    5m 31s
    FREE ACCESS
  • Locked
    4. 
    Viewing and Interpreting App Usage Reports
    4m 9s
    FREE ACCESS
  • Locked
    5. 
    Viewing and Interpreting Device Usage Reports
    4m 50s
    FREE ACCESS
  • Locked
    6. 
    Viewing and Interpreting PSTN Reports
    6m 51s
    FREE ACCESS
  • Locked
    7. 
    Viewing and Interpreting Live Event Usage Reports
    3m 27s
    FREE ACCESS
  • Locked
    8. 
    Microsoft 365 Usage Reports
    4m 54s
    FREE ACCESS
  • Locked
    9. 
    Utilizing Microsoft 365 Usage Reports
    5m 24s
    FREE ACCESS
  • Locked
    10. 
    Customizing Microsoft 365 Usage Reports
    6m 40s
    FREE ACCESS
  • Locked
    11. 
    Monitoring Call Quality in Teams
    5m 39s
    FREE ACCESS
  • Locked
    12. 
    Call Quality and Connection Problems
    6m 35s
    FREE ACCESS
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    13. 
    Microsoft Call Quality Dashboard
    5m 39s
    FREE ACCESS
  • Locked
    14. 
    Call Quality Dashboard Data and Reports
    10m 37s
    FREE ACCESS
  • Locked
    15. 
    Setting Up the Call Quality Dashboard
    7m 51s
    FREE ACCESS
  • Locked
    16. 
    Call and Meeting Quality Management
    11m 5s
    FREE ACCESS
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    17. 
    Power BI to Analyze CQD Data
    5m 40s
    FREE ACCESS
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    18. 
    Installing the Power BI Connector
    4m 38s
    FREE ACCESS
  • Locked
    19. 
    Viewing Microsoft Teams Utilization
    7m 8s
    FREE ACCESS
  • Locked
    20. 
    Course Summary
    1m 1s
    FREE ACCESS

EARN A DIGITAL BADGE WHEN YOU COMPLETE THIS COURSE

Skillsoft is providing you the opportunity to earn a digital badge upon successful completion of this course, which can be shared on any social network or business platform

Digital badges are yours to keep, forever.

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